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Article ID: 832773 - Last Review: October 30, 2007 - Revision: 1.3
"No longer able to access this book" error message when you try to open an e-book in Microsoft Reader for the Pocket PC
When you start Microsoft Reader for the Pocket PC and then
try to open an eBook, you may receive the following error message:
Microsoft reader is no longer able to access the
book.
This problem may occur if any one of the following
conditions is true:
- You activated the current version of Microsoft Reader for
the Pocket PC by using a different Microsoft Passport Network account than you
used to activate the earlier version of Reader for the Pocket PC.
- You use an earlier version of Reader for the Pocket PC that
does not support Owner Exclusive eBook content.
To resolve this problem, use the following methods in the
order that they appear.
Method 1: Check the current Passport Network registration
You must activate the Reader for the Pocket PC upgrade with the
same Passport Network account that you used to activate the earlier version. To
determine the current Passport Network account that you are using, follow these
steps:
- Tap Start, tap Programs,
and then tap Microsoft Reader.
- On the Library page, tap
Settings.
- On Page 3, note the Passport Network account identity under
Activated for.
Method 2: Upgrade Reader for the Pocket PC
To upgrade Reader for the Pocket PC, follow these steps:
- Tap Start, and then tap
Settings.
- On the System tab, tap Remove
Programs.
- Tap Microsoft Reader, and then tap
Remove to remove Microsoft Reader.
- Download the latest version of Reader for the Pocket PC.
To do this, visit the following Microsoft Web site: - Under Full Installation, select the version of Microsoft
Reader for the Pocket PC that you want to install, click Open,
and then follow the instructions that appear on the screen to install Reader
for the Pocket PC.
If you have to activate your copy of Reader for the Pocket PC,
visit the following Microsoft Web site:
Some Microsoft Pocket PC manufacturers include a version of
Reader for the Pocket PC in the device read-only memory (ROM). Programs that
are installed in ROM do not appear in the Remove Programs list on the Pocket PC
and cannot be removed. To upgrade Reader for the Pocket PC, follow the steps in
the "Resolution" section of this article to install a later version of Reader
for the Pocket PC into the random-access memory (RAM) on your
device.
APPLIES TO
- Microsoft Reader 2.0 for the Pocket PC
- Microsoft Reader 2.0 for the Pocket PC
- Microsoft Reader 1.0 for the Pocket PC
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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