When you try to set up or to repair a Microsoft Office 2007, Microsoft Office 2003
or Microsoft Office XP installation, the installation setup or repair may quit
unexpectedly with no error message.
If you check the setup log file,
you may see an entry that is similar to one of the following:
Exception code: C0000006 IN_PAGE_ERROR
Module: C:\WINDOWS\System32\msi.dll
Function: 0x7642452f
Exception code: C0000006 IN_PAGE_ERROR
Module: C:\WINDOWS\system32\IMAGEHLP.dll
Function: 0x76c94afa
The module and function may be different.
This problem
occurs most often at the point where you are prompted to enter the Product
Identification key, although it can occur at other points during the setup
process.
This problem may occur when your operating system file
system is damaged, or you have a problem with your hard disk
drive.
To try to resolve this problem, perform disk maintenance on
your hard disk drive.
For additional information about how to do this
in Windows XP, click the following article number to view the article in the
Microsoft Knowledge Base:
305781Â
(http://kbalertz.com/Feedback.aspx?kbNumber=305781/
)
How to analyze and defragment a disk in Windows XP
For additional information about how to
do this in Windows 2000, click the following article number to view the article
in the Microsoft Knowledge Base:
300978Â
(http://kbalertz.com/Feedback.aspx?kbNumber=300978/
)
How to analyze and defragment a disk volume in Windows 2000
218461Â
(http://kbalertz.com/Feedback.aspx?kbNumber=218461/
)
Description of enhanced Chkdsk, Autochk, and Chkntfs tools in Windows 2000
For additional information about how to do this in Windows Millennium Edition
(Me) or Windows 98, click the following article numbers to view the articles in
the Microsoft Knowledge Base:
186171Â
(http://kbalertz.com/Feedback.aspx?kbNumber=186171/
)
Description of the Disk Defragmenter tool in Windows 98/Me
186365Â
(http://kbalertz.com/Feedback.aspx?kbNumber=186365/
)
Description of ScanDisk for Windows (Scandskw.exe) in Windows 98/Me
Note You cannot install Microsoft Office 2003 in Microsoft Windows
Millennium Edition (Me) or Microsoft Windows 98.
For additional information
about how to use a setup log file, click the following article numbers to view
the articles in the Microsoft Knowledge Base:
826511Â
(http://kbalertz.com/Feedback.aspx?kbNumber=826511/
)
How to use an Office 2003 setup log file to troubleshoot setup problems
296603Â
(http://kbalertz.com/Feedback.aspx?kbNumber=296603/
)
How to use an Office XP setup log file to troubleshoot setup problems in Office XP