When you try to edit a Microsoft Office document that is
stored in a document library of a Microsoft Windows SharePoint Services Web
site, you may receive one of the following error messages, depending on the version of Office that you are running.
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2007 Microsoft Office suites
'Edit
Document' requires a Windows SharePoint Services-compatible application and
Microsoft Internet Explorer 6.0 or greater.
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Microsoft Office 2003 and earlier versions of Office
'Edit
Document' requires a Windows SharePoint Services-compatible application and
Microsoft Internet Explorer 5.0 or greater.
For example, you
experience these symptoms if you click a Microsoft Word document in the
document library, and then click
Edit in Microsoft Office
Word.
Additionally, when you click
New Document in the document library, you may receive the following error message:
The document could not be created. The required application may not be installed properly, or the template for this Document Library cannot be opened. Please try the following: 1. Check the General Settings for this Document Library for the name of the template, and install the application necessary for opening the template. If the application was set to install on first use, run the application and then try creating a new document again. 2. If you have permission to modify this Document Library, go to General Settings for the library and configure a new template.
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This issue may occur if one or more of the following
conditions are true:
| • | Microsoft Office XP or later is not installed on the
computer. |
| • | Office XP or a later version of Office is installed on the
computer. However, the SharePoint support component that is included in Office
Tools is not installed on the computer.
That is, either Microsoft SharePoint
Support or Windows SharePoint Services Support (as appropriate to your version
of Office) is not installed on the computer. |
| • | The Owssupp.dll file is not registered correctly in
Microsoft Windows. |
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To resolve this issue, use one of the following methods, as
appropriate for your situation.
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Method 1: Install Office XP or a later version of Office
Install Office XP or a later version of Office on your computer. When you install
Office, make sure that you also install the SharePoint support component that
is included in Office Tools in the Setup program. In Office XP, this component is named Microsoft
SharePoint Support. In Office 2003 and in later versions of Office, this component is named Windows SharePoint
Services Support.
For more information about how to install the
SharePoint support component that is included in Office Tools, see the "Method
2: Install SharePoint support" section.
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Method 2: Install SharePoint support
To install SharePoint support, do one of the following, as
appropriate to the version of Office that is installed on your
computer.
Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
If Office XP is installed on the computer, follow
these steps:
| 1. | Click Start, and then click
Control Panel. |
| 2. | Click Add or Remove Programs. |
| 3. | In the list of currently installed programs, click
Microsoft Office XP, and then click
Change. |
| 4. | Click Add or Remove Features - Change which
features are installed or remove specific features, and then click
Next. |
| 5. | In the Features to install box, expand
Office Tools, click the down arrow next to Microsoft
SharePoint Support, and then click Run from My
Computer. |
| 6. | Click Update. |
If Office 2003 is installed on the computer, follow these
steps:
| 1. | Click Start, and then click
Control Panel. |
| 2. | Click Add or Remove Programs. |
| 3. | In the list of currently installed programs, click
Microsoft Office 2003, and then click
Change. |
| 4. | Click Add or Remove Features, and then
click Next. |
| 5. | Click to select the Choose advanced customization
of application check box, and then click
Next. |
| 6. | In the Choose update options for applications and
tools box, expand Office Tools, click the down arrow
next to Windows SharePoint Services Support, and then click
Run from My Computer. |
| 7. | Click Update. |
If a 2007 Office suite is installed on the computer, follow these steps:
| 1. | Click Start, and then click
Control Panel. |
| 2. | Click Add or Remove Programs. |
| 3. | In the list of currently installed programs, click
Microsoft Office suite 2007, and then click
Change. |
| 4. | Click Add or Remove Features, and then click Continue. |
| 5. | Expand Office Tools. |
| 6. | Click the down arrow
next to Windows SharePoint Services Support, and then click
Run from My Computer. |
| 7. | Click Continue. |
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Method 3: Register the Owssupp.dll file
To register the Owssupp.dll file, follow these steps:
| 1. | Click Start, and then click
Run. |
| 2. | In the Open box, type
cmd, and then click OK. |
| 3. | At the command prompt, switch to the folder that contains
the Owssupp.dll file.
By default, the Owssupp.dll file is located in
one the following folders, as appropriate for your version of Office:
| • | If Office XP is installed on the computer: Drive:\Program Files\Microsoft Office\Office10 | | • | If Office 2003 is installed on the computer: Drive:\Program Files\Microsoft Office\Office11 | | • | If a 2007 Office suite is installed on the computer: Drive:\Program Files\Microsoft Office\Office12 |
|
| 4. | Type the following line, and then press ENTER: regsvr32 -u owssupp.dll |
| 5. | Click OK when you receive the message that
states that the operation was successful. |
| 6. | Type the following line, and then press ENTER: regsvr32 owssupp.dll |
| 7. | Click OK when you receive the message that
states that the operation was successful. |
| 8. | Type exit to exit Command Prompt.
|
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For more information about Windows SharePoint Services,
visit the following Microsoft Web site:
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