Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
You receive an error message and then the program quits unexpectedly when you use a program of Office 2003
Thank You for Your Help!
Microsoft thanks you for taking the time to send us information
about the program error that you just experienced. After investigating error
reports provided by users like you, our engineers devised a workaround for this
problem. This article contains information that may help you avoid this problem
in the future.
Error Signature
This article describes a program error that can have one of the
following error signatures:
Application Name Application Version Module Name Module Version Offset
--------------------------------------------------------------------------------
excel.exe 11.0.5612.0 gdiplus.dll 6.0.3260.0 00082f15
frontpg.exe 11.0.5516.0 gdiplus.dll 6.0.3260.0 00082f1d
mspub.exe 11.0.5525.0 gdiplus.dll 6.0.3260.0 00082f1d
ois.exe 11.0.5510.0 gdiplus.dll 6.0.3260.0 00077e84
onenote.exe 11.0.5510.0 gdiplus.dll 6.0.3260.0 00077e9e
outlook.exe 11.0.5510.0 gdiplus.dll 6.0.3260.0 00077e84
powerpnt.exe 11.0.5529.0 gdiplus.dll 6.0.3260.0 00082f1d
winword.exe 11.0.5604.0 gdiplus.dll 6.0.3260.0 00082f1d
Additionally, other offsets are possible.
When you work in one of the Microsoft Office 2003 programs
listed in the "Applies to" section, you may receive an error
message that is similar to the following:
Microsoft
program name has encountered a problem and needs to
close. We are sorry for the inconvenience.
Please tell Microsoft about
this problem.
We have created an error report that you can send to help us
improve program name. We will treat this report as
confidential and anonymous.
To see what data this error report contains,
click here.
To view the details of the error signature, click the link in the
following text:
To see what data this error report contains, click here.
One of the following conditions may cause this problem to
occur:
- Graphic routines in an Office 2003 program compete with
other programs for use of direct access to the display buffer.
- The computer is heavily loaded, and the Display Control
Interface (DCI) times out.
- The DCI lock is changed without notifying the Microsoft
Office 2003 program.
- The Display modes have been changed in Microsoft
Windows.
- A DirectX full-screen activation (possibly when a program
is running in a window) occurs.
- A window repositioning occurs.
The probability of experiencing this problem goes up when you
use other programs that use DCI or DirectX, or both, thereby competing with
GDI+ for use of direct access to the display buffer.
Examples of such
programs include some video teleconferencing programs, including Microsoft
NetMeeting, OpenGL-based programs, and games.
To work around this problem, do not run graphic-intensive
programs while you are running your Office 2003 program, or turn the graphics
hardware acceleration off on your computer.
To turn graphics hardware
acceleration off, use the method that is appropriate for your Microsoft Windows
operating system.
Method 1: Use for Microsoft Windows XP
- Click Start, and then click
Control Panel.
- Click Appearance and Themes.
- Click Display.
- On the Settings tab, click
Advanced.
- On the Troubleshoot tab, move the
Hardware acceleration slider control to the third position
(from the left), and then click OK.
Note The following message is the description for this
position:Disable all DirectDraw and Direct3D
accelerations, as well as all cursor and advanced drawing accelerations. Use
this setting to correct severe problems with DirectX accelerated
applications.
- Click OK to close the Display
Properties dialog box.
Method 2: Use for Microsoft Windows 2000
- Click Start, point to
Settings, and then click Control
Panel.
- Double-click Display.
- On the Settings tab, click
Advanced.
- On the Troubleshoot tab, move the
Hardware acceleration slider control to the third position
(from the left), and then click OK.
Note The following message is the description for this
position:Disable all DirectDraw and Direct3D
accelerations, as well as all cursor and advanced drawing accelerations. Use
this setting to correct severe problems with DirectX accelerated
applications.
- Click OK to close the Display
Properties dialog box.
The
Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
283768
(http://kbalertz.com/Feedback.aspx?kbNumber=283768/
)
Description of the end user privacy policy in application error reporting when you are using Office
289508
(http://kbalertz.com/Feedback.aspx?kbNumber=289508/
)
How to view error signatures if an Office program experiences a serious error and quits
Article ID: 835262 - Last Review: September 13, 2006 - Revision: 2.8
APPLIES TO
- Microsoft Office 2003 Application Error Report
- Microsoft Office Excel 2003
- Microsoft Office FrontPage 2003
- Microsoft Office OneNote 2003
- Microsoft Office Outlook 2003
- Microsoft Office Outlook 2003 with Business Contact Manager
- Microsoft Office PowerPoint 2003
- Microsoft Office Word 2003
- Microsoft Office Publisher 2003
| kbhardware kberrmsg kbnofix KB835262 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate
|
Anonymous User
- halfaris NOSPAM-AT-NOSPAM yahoo.com
|
Report As Irrelevant
|
| Written:
12/2/2006 2:35 PM |
|
|