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Microsoft Knowledge Base Article

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Article ID: 835293 - Last Review: September 8, 2006 - Revision: 3.1

Error "The file name is too long" occurs when you try to save an account in Microsoft Business Solutions CRM 1.2

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SYMPTOMS

In Microsoft Business Solutions CRM 1.2, the "File name is too long" error occurs in the following conditions:

When you use Microsoft Business Solutions Sales for Outlook (the Outlook client) working offline and the client computer has a NetBIOS computer name that is 15 or more characters in length.
When you use the Microsoft CRM Web application and the Microsoft CRM server has a NetBIOS computer name that is 15 or more characters in length.

Also, you cannot create new accounts, contact, or orders using the Outlook client offline.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435Â (http://kbalertz.com/Feedback.aspx?kbNumber=904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2

APPLIES TO

Microsoft Business Solutions CRM Sales for Outlook, when used with:

Microsoft CRM 1.2

Microsoft CRM 1.2

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