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(835413) - Describes a problem where instead of viewing clips as expected in the Clip Art task pane, missing clips that are titled Dglxasset.aspx appear.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 835413 - Last Review: September 12, 2011 - Revision: 5.0

Missing clips appear with the title Dglxasset.aspx when you search for clips in Office

View products that this article applies to.

SYMPTOMS

When you search for clips in a Microsoft Office program (on the Insert menu, point to Picture, and then click ClipArt), instead of seeing the clips that you expect on the Clip Art task pane, you may see missing clips that are titled Dglxasset.aspx. Additionally you may receive the following error message when you try to insert clip art in an Office program:
The appropriate graphic converter is not available.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
1100786
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CAUSE

This problem may occur because of temporary Internet files that are located on your computer. This problem may occur even if you do not use Microsoft Internet Explorer as your Web browser.
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WORKAROUND

To work around this problem, delete the temporary Internet files in Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General tab, click Delete Files.
  4. In the Delete Files dialog box, click OK.

    Note The deletion of files may take several minutes to complete.
  5. Click OK to close the Internet Options dialog box.
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APPLIES TO
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
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Keywords: 
kbproductlink kbofficealertid kbinfo kbprb KB835413
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Leanne Report As Irrelevant  
Written: 6/17/2004 7:26 AM
This worked great! I couldn't understand why my programs were doing this, and even tried reinstalling to solve the problem. Nothing worked until I found your page on this error. The problem is now fixed and everything works again. Thanks!

Anonymous User Report As Irrelevant  
Written: 9/29/2004 3:18 PM
This worked for MS Publisher 2002!!! Thank you!

A Krisis Report As Irrelevant  
Written: 11/2/2004 6:04 PM
Thanks this solved the problem.

Rebecca
Written: 11/21/2004 10:37 AM
This worked immediately. I never would have figured out that these two things were related.

Barbara Report As Irrelevant  
Written: 12/6/2004 12:04 AM
I've been pulling my hair out trying to figure out how to get my Clip Art back. I had the "dglxasset ..." problem. I followed your simple instructions, and the problem is solved! Thank you, thank you, thank you! You're on my Favorites now.

Barbara Report As Irrelevant  
Written: 12/11/2004 10:03 PM
I've got the problem ... again. I went through the steps again, and I just can't seem to get my clip art back. Damn.

Candice Cavalier - MCSECandiceAplus NOSPAM-AT-NOSPAM hotmail.com Report As Irrelevant  
Written: 1/25/2005 12:25 PM
WOW! It worked. Thanks!

Thank you!!! Report As Irrelevant  
Written: 2/23/2005 7:49 PM
It worked. Thanks so much!!!

Anonymous User Report As Irrelevant  
Written: 2/27/2005 1:20 PM
Using Windows XP and Word 2002 (Office XP) this is how I solved the problem: I went into Tools>Options>File Locations Tab in Word and selected the Clipart Pictures item and clicked on Modify… then I redirected it’s path to this (typical) location: C:\Documents and Settings\UserName\Application Data\Microsoft\Clip Organizer

Anonymous User Report As Irrelevant  
Written: 6/11/2005 12:51 PM
I agree with Rebecca 1/21/2004. I never would have figured out these two things were related. Thank you very much for solving my problem!

Anonymous User Report As Irrelevant  
Written: 7/15/2005 7:13 AM
Thank you so much! I was having this problem on Publisher 2003, and this fix solved it. It did take a few minutes for the files to clear out.

michelle - mboudet NOSPAM-AT-NOSPAM hotmail.com Reported as Irrelevant  
Written: 8/18/2005 9:30 AM
I've tried everything listed here for the dglxasset.aspx and it's not working. Any suggestions?

patty Report As Irrelevant  
Written: 3/1/2006 8:26 PM
I cannot tell you how much I love you right now! lol. This is fabulous! thanks a bunch~

Anonymous User Report As Irrelevant  
Written: 3/16/2006 7:47 AM
Yep, that did it! Cheers!

leisa1 Report As Irrelevant  
Written: 2/15/2007 8:12 PM
When I refresh clipart in the clipart organizer professional edition 2003, I see yellow Xs on the other clips that were not there before, and when I refresh those, the ones I just refreshed end up with yellow Xs. How do I stop this from happening.

Leisa1 Report As Irrelevant  
Written: 2/15/2007 8:19 PM
Also when I do refresh clipart, why does some of the pictures change. Example: flower changes to Horse clipart? This is for Windows XP (service pack 2)

blah Report As Irrelevant  
Written: 4/16/2007 12:00 PM
didn't solve the problem - so your effort of copying and pasting the info directly from the microsoft support site was pretty useless.

Chris Report As Irrelevant  
Written: 1/8/2008 2:24 PM
Still nothing, what else do you have????

Nick - nicholaswaye NOSPAM-AT-NOSPAM gmail.com Report As Irrelevant  
Written: 6/15/2008 9:32 AM
I tried and nothing happen... my only solution is to iquore it since the clip arts are from the internet by going to the clip art web and saving the internet pic as a file and copying/pasting it. but it's just too much work to do it like this... (please help me find a right solution!)



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