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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

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Article ID: 839159 - Last Review: June 2, 2006 - Revision: 1.5

Sending e-mail to person who has contact record in Active Directory fails in Microsoft Business Solutions CRM version 1.2

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SYMPTOMS

When sending a Microsoft CRM e-mail to a recipient who has a contact record in Active Directory (also seen in the Global Address List), you receive an error message that states:

The message 'Message Subject' failed to deliver to all servers.

The application event log records these error messages along with Literal Soap Faults. The message is sent to the end user, but when the end user replies to the e-mail, the application event log records another error and the message will not come into Microsoft CRM as an activity.

RESOLUTION

Microsoft Business Solutions CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
840934 Â (http://kbalertz.com/Feedback.aspx?kbNumber=840934/EN-US/ ) Microsoft Business Solutions CRM version 1.2 update for 839153, 839159, and 839162

APPLIES TO

Microsoft CRM 1.2

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kbmbsemail kbmbsmigrate kbqfe kbhotfixserver KB839159

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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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