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Article ID: 839168 - Last Review: September 8, 2006 - Revision: 3.5
A phone call activity may duplicate entries in the Recipient field in Microsoft CRM
In a phone call activity, the Recipient field may contain duplicates of call recipients associated with other Microsoft Business Solutions CRM Sales for Outlook users. This can result in multiple instances of the same name in the Recipient field.
This is a known issue with Microsoft CRM Sales for Outlook Client versions 1.0 and 1.2. Microsoft CRM has a fix for this problem that is part of a cumulative update for Microsoft CRM 1.2. The cumulative update information is described in the following Microsoft Knowledge Base article:
892949Â
(http://kbalertz.com/Feedback.aspx?kbNumber=892949/
)
Update rollup 1 is available for Microsoft CRM Sales for Outlook 1.2
No hotfix is available for Microsoft CRM 1.0.
APPLIES TO
- Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft CRM 1.2
- Microsoft Business Solutions CRM 1.0
- Microsoft CRM 1.2
- Microsoft Business Solutions CRM 1.0
| kbmbsmigrate kbqfe kbhotfixserver KB839168 |
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