Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 839262 - Last Review: December 3, 2007 - Revision: 1.2
Services may stop abruptly when you shut down or restart a Windows Small Business Server 2003-based computer
Notice
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986Â
(http://kbalertz.com/Feedback.aspx?kbNumber=256986/
)
Description of the Microsoft Windows Registry
When you shut down or restart a Microsoft Windows Small Business Server 2003-based computer, services that run on the computer may immediately stop before the services can shut down correctly. Sometimes, the abrupt termination of these services may cause data loss.
This issue occurs because the Windows Small Business Server 2003 Setup program incorrectly changes the WaitToKillServiceTimeout registry value to a REG_DWORD type. This value is supposed to be a REG_SZ type. Therefore, the system interprets the WaitToKillServiceTimeout value as a 0-millisecond time-out, and immediately terminates services that are running.
To resolve this issue, you must delete the WaitToKillServiceTimeout registry value and then re-create the WaitToKillServiceTimeout value as a REG_SZ type. To do so, follow these steps.
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Click Start, click Run, type regedit in the Open box, and then click OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
- Right-click the WaitToKillServiceTimeout value, click Delete, and then click Yes to confirm the removal of the registry value.
- In the left pane of Registry Editor, right-click Control, point to New, and then click String Value.
- Create the following registry value:
- Value name: WaitToKillServiceTimeout
- Value type: REG_SZ
- Value data: 120000
- Quit Registry Editor, and then restart the computer.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article.
APPLIES TO
- Microsoft Windows Small Business Server 2003 Premium Edition
- Microsoft Windows Small Business Server 2003 Standard Edition
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate