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Article ID: 840644 - Last Review: October 9, 2011 - Revision: 3.0
"There are no Office Assistant character files present" error message when you start an Office 2000 program for the second time
When you start a Microsoft Office 2000 program for the
second (or subsequent) time, you may receive the following error
message:
The Office Assistant could not be started. Please
repair the Assistant by running Office 2000 setup and selecting "Repair Office
2000".
This problem may occur if all the following conditions are
true:
- You have both Microsoft Office 2000 programs and Microsoft
Office 2003 programs installed on the same computer.
- You start an Office 2003 program before you start an Office
2000 program.
- The Office Assistant is active in the Office 2003
program.
- You start and then quit an Office 2000 program.
- You start an Office 2000 program a second (or subsequent)
time.
How to obtain the hotfix
This issue is fixed in the Office 2000 post-Service Pack 3 Hotfix
Package that is dated May 13, 2004. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
841530Â
(http://kbalertz.com/Feedback.aspx?kbNumber=841530/
)
Office 2000 post-Service Pack 3 hotfix package: May 13, 2004
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For additional information, click the following article
numbers to view the articles in the Microsoft Knowledge Base:
828956Â
(http://kbalertz.com/Feedback.aspx?kbNumber=828956/
)
Running multiple versions of Microsoft Office with Office 2003
837825Â
(http://kbalertz.com/Feedback.aspx?kbNumber=837825/
)
"There are no Office Assistant character files present" error message when you start an Office XP program
839132Â
(http://kbalertz.com/Feedback.aspx?kbNumber=839132/
)
"There are no Office Assistant character files present" error message when you start an Office 2003 program
APPLIES TO
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Publisher 2000 Standard Edition
- Microsoft Word 2000
| kbqfe kbhotfixserver kberrmsg kboffice2000presp4fix kbfix kbbug KB840644 |
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