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Article ID: 841544 - Last Review: August 5, 2005 - Revision: 1.4
Internet Explorer stops responding when you use the bulk import wizard in Microsoft Business Solutions - CRM, and you receive the "An error has occurred. For more information, please contact your system administrator." error message
When you are using the bulk import wizard in Microsoft Business Solutions - CRM to import contact or lead records, the active Internet Explorer browser stops responding if there are more than 500 characters in a field for a record. When you view the
Import Result Summary and you click
Details to determine which record has an error, you find the following message:
An error has occurred. For more information, please contact your system administrator.
This problem is caused by a memory consumption error in the BulkImportServer.dll file.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug will be fixed in the next release of Microsoft CRM.
Steps to reproduce the behavior
- Start the Microsoft CRM Web client.
- Click Tools, point to Import, and then click Contacts.
- Click Next.
- Select the A file option, and then click Next.
- Click Browse, and then locate and select an import file where a record field contains more than 500 characters.
- Leave the remaining options as they have defaulted, and then click Next.
| kbmbsmigrate kbbug KB841544 |
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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