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(842466) - Describes a problem that may occur when there is a conflict between the Windows Small Business Server 2003 Setup program and the device driver for the Intel 82801ER SATA RAID controller.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 842466 - Last Review: December 3, 2007 - Revision: 4.2

You receive an error message or the Setup program stops responding when you install Microsoft Windows Small Business Server 2003

SYMPTOMS

When you install Microsoft Windows Small Business Server 2003, you receive an error message that is similar to the following:
Cannot run dcpromo because the Sysvol partition is not formatted as NTFS.
You receive this error message even if the volume that contains the Sysvol folder is already formatted with the NTFS file system.

If you try to upgrade a Microsoft Windows 2000 domain controller or a Microsoft Small Business Server 2000-based computer to Small Business Server 2003, the Windows Small Business Server 2003 Setup program stops responding or quits unexpectedly after the Component Selection page appears.

If you manually run the dcpromo command while you set up a new Windows Small Business Server 2003-based computer, you may be able to successfully install Active Directory. However, if you rerun the Windows Small Business Server 2003 Setup program, the Setup program may stop responding or quit unexpectedly after the Component Selection page appears. When the Setup program stops responding or quits unexpectedly, you may not receive an error message.

In addition, the following event may be logged in the Application log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: Faulting application Setup.exe, version 5.2.26051.0, faulting module wizardui.dll, version 5.2.26051.0, fault address 0x00050eb8. For more information, see Help and Support Center at http://support.microsoft.com.

CAUSE

This problem occurs because of a conflict between the Windows Small Business Server 2003 Setup program and the device driver for the Intel 82801ER SATA RAID controller. Motherboards that use the Intel 865G chipset or the Intel 875P chipset include this kind of SATA RAID controller. For example, the Gigabyte GA-8IK1100 motherboard uses the Intel 875P chipset. Therefore, the Gigabyte GA-8IK1100 motherboard includes the Intel 82801ER SATA RAID controller.

RESOLUTION

To resolve this problem, install version 5.1 or later of the Intel Matrix Storage Manager before you run the Setup program for Small Business Server. To download the latest version of of the Intel Matrix Storage Manager software, visit the following Intel Web site:
http://www.intel.com/support/chipsets/imsm (http://www.intel.com/support/chipsets/imsm)

WORKAROUND

To work around this problem, convert the volume that contains the Sysvol folder from a basic disk to a dynamic disk.

Note By default, the Sysvol folder is located in the Windows folder.

To convert a volume from a basic disk to a dynamic disk, follow these steps:
  1. Click Start, point to Administrative Tools, and then click Computer Management.
  2. In Computer Management, click Disk Management.
  3. In the right pane, right-click the Disk number box, and then click Convert to Dynamic Disk.

    Note The Disk number box is located in the lower pane of the Disk Management window, The Disk number box includes text that is similar to the following:
    Disk 0
    Basic
    100 GB
    Online
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kbtshoot kbprb KB842466
       

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Anonymous User Report As Irrelevant  
Written: 11/30/2004 2:37 AM
The solution describe in article 842466 worked for me. THANK YOU

Anonymous User Report As Irrelevant  
Written: 1/12/2005 7:06 PM
Worked here too, many thanks

Adam Reported as Irrelevant  
Written: 6/30/2005 6:08 AM
Spent ages working on the server trying to figure out what it was that was causing this conflict who would have thought converting it to a dynamic disk solved the problem.... Work for me thanks..

SoftDiag Report As Irrelevant  
Written: 7/24/2005 6:36 AM
Hi After many hours trying to solve this problem, found your site and set the c: drive to dymanic and no problem installing 2000SBS. The technology is moving to fast for engineers to learn overcoming problems.