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(842840) - resolves a problem where a Windows Server 2003-based computer may intermittently stop responding (hang) with a STOP D1 error message during periods of heavy network use.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 842840 - Last Review: January 16, 2012 - Revision: 3.0

Stop error code 0x000000D1 when Windows Server 2003 is under a heavy network load

System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows Vista Solution Center

SYMPTOMS

Your Microsoft Windows Server 2003-based computer may intermittently stop responding (hang), and you may receive a "STOP D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL)" error message on a blue screen that is similar to the following:
***STOP 0x000000D1 (parameter1 , parameter2, parameter3, parameter4) Tcipip.sys

CAUSE

This problem may occur during a period of high network use. The problem is most likely to occur on a Windows Server 2003-based computer that uses two or more processors or that uses a single processor with hyperthreading enabled. The problem occurs because, during the fast retransmit of a segment, the segment has already been acknowledged with a TCP acknowledgment (ACK).

RESOLUTION

To resolve this problem, download and install the hotfix that is described in the following Microsoft Knowledge Base article:
840711  (http://kbalertz.com/Feedback.aspx?kbNumber=840711/ ) A NULL IP address is assigned to the network adapter in a Windows Server 2003-based computer

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915  (http://kbalertz.com/Feedback.aspx?kbNumber=816915/ ) New file naming schema for Microsoft Windows software update packages
824684  (http://kbalertz.com/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Keywords: 
kberrmsg kbfix kbbug kbexchange2003presp1fix KB842840
       

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