Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 842882 - Last Review: October 6, 2011 - Revision: 2.0
You receive an error message when you connect to POP3 and SMTP servers that use NTLM version 1 in Entourage 2004 for Mac
When you try to send or to receive e-mail messages in Microsoft Entourage 2004 for Mac, you may receive an error message that is similar to one of the following:
Error message 1Authentication failed because Entourage doesn't support any of the available authentication methods.
Mail could not be received at this time. The server for account "xxxxx" returned the error "command not implemented." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?
This problem occurs when the Post Office Protocol version 3 (POP3) server or the Simple Mail Transfer Protocol (SMTP) server uses NTLM version 1 authentication. Entourage 2004 for Mac no longer supports NTLM version 1 authentication.
Note Earlier versions of MSN, The Microsoft Network, POP3 servers or SMTP servers may still use NTLM version 1 authentication.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to migrate an earlier MSN account to a Hotmail account, visit the following Microsoft Web site, and then download Microsoft MSN Messenger for Mac:
For additional information about how to set up a Hotmail account in Microsoft Entourage, click the following article number to view the article in the Microsoft Knowledge Base:
272573Â
(http://kbalertz.com/Feedback.aspx?kbNumber=272573/
)
How to set up Entourage to send and receive Hotmail
APPLIES TO
- Microsoft Entourage 2004 for Mac
| dftsdahomeportal kbprb KB842882 |
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate