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(871122) - Discusses why you may receive an error when you try to use the Wireless Network Setup Wizard or the View Available Wireless Networks feature in Windows XP with Service Pack 2.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 871122 - Last Review: October 18, 2010 - Revision: 5.0

Error message when you try to run the Wireless Network Setup Wizard after you update to Windows XP Service Pack 2, Service Pack 3 or Windows XP Tablet PC Edition 2005

View products that this article applies to.
System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows Vista Solution Center

To continue receiving security updates for Windows, make sure you're running Windows XP with Service Pack 3 (SP3). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs)

On This Page

INTRODUCTION

The Wireless Network Setup Wizard and the View Available Wireless Networks feature both rely on the Wireless Zero Configuration service to provide their functionality to Microsoft Windows XP Service Pack 2 (SP2) or Service Pack 3 (SP3) and Microsoft Windows XP Table PC Edition 2005. If the Wireless Zero Configuration service is not available, you receive an error message that directs you to this article.
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MORE INFORMATION

This behavior occurs for several reasons. Some computer and hardware manufacturers provide their own configuration software that replaces the Wireless Zero Configuration service that is provided in Windows. In that case, you must use the software that is provided by the manufacturer to configure your wireless network. If you want to use the Wireless Network Setup Wizard or the View Available Wireless Networks feature to configure your wireless device, see the documentation that came with your computer or with your wireless network card. Use this documentation to determine whether you can use the Wireless Zero Configuration service to configure your wireless network. Sometimes, you cannot use the Windows functionality.

To attempt to reconfigure Wireless Zero Configuration for all wireless profiles, go to the "Fix it for me" section. If you’d rather attempt to reconfigure Wireless Zero Configuration yourself, go to the "Let me fix it myself" section.

Fix it for me

To reconfigure Wireless Zero Configuration for all wireless profiles automatically, click the  Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.


Fix this problem
Microsoft Fix it 50469


Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.


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Let me fix it myself

If your computer or your wireless network adapter did not come with its own wireless network software, follow these steps:
  1. Click Start, click Run, type ncpa.cpl, and then click OK.
  2. Click Network Connections.
  3. In Network Connections, click to select your wireless connection, and then click Change settings of this connection.
  4. On the Wireless Networks tab, click to select the Use Windows to configure my wireless network settings check box.
To start the Wireless Zero Configuration service, follow these steps:
  1. Click Start, click Run, type %SystemRoot%\system32\services.msc /s, and then click OK.
  2. Double-click Wireless Zero Configuration.
  3. In the Startup type list, click Automatic, and then click Apply.
  4. In the Service status area, click Start, and then click OK.

If you receive an error message when you try to start the service, see the "References" section for more troubleshooting information.
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REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
815485  (http://kbalertz.com/Feedback.aspx?kbNumber=815485/ ) Overview of the Wi-Fi Protected Access (WPA) security update in Windows XP
313242  (http://kbalertz.com/Feedback.aspx?kbNumber=313242/ ) How to troubleshoot wireless network connections in Windows XP
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APPLIES TO
  • Microsoft Windows XP Service Pack 3
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Tablet PC Edition 2005
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Keywords: 
kbsecurity kbinfo kb3rdparty kbconsumer kbusb kbnetworkcard kbdriver kbhardware kbwireless kbwizard kbnetwork kbtshoot kbmsifixme kbfixme KB871122
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Richard - rrelkins NOSPAM-AT-NOSPAM yahoo.com Reported as Irrelevant  
Written: 3/22/2005 11:42 AM
It is so cool when a problem pops up, do a quick search and here is the answer. Not only the answer, but it works. Wonderful. Thanks so much.

Anonymous User Reported as Irrelevant  
Written: 5/27/2005 2:31 PM
Well here's great fun to be had, look for "2. Double-click Wireless Zero Configuration." and it can't be found in the list that pops up, because you're stuck with foreign translations in your local UI, in the midnight hour!

pitsa Reported as Irrelevant  
Written: 6/19/2005 11:07 AM
but the Wireless Networks tab doe not exists! that i do now?

Kevin Reported as Irrelevant  
Written: 8/20/2005 6:09 PM
I've tried this helpful hint, however, after starting the service I am able to view outside networks, but cannot connect to them. Also, if I shut down or hibernate, I lose the settings & have to continually go back to the WZC service to correct. I am using a Wireless G-PCI adapter and after trying to set up a wireless network with the linksys WRT54G wireless router, I've had nothing but headaches and can't seem to get back to earth. I'm running XP and seem to be caught in a helpful hint circle. Any advice would be great. Thanks

BD Reported as Irrelevant  
Written: 11/11/2005 5:48 PM
It works! But when the computer is rebooted or hybernates I have to run it again. What causes this condition, and how can it b fixed ~permanently~?

a Reported as Irrelevant  
Written: 12/3/2005 2:58 AM
Restarting Wireless Zero Configuration service made the difference for me. Windows. :(

Al Reported as Irrelevant  
Written: 12/13/2005 9:38 AM
http://support.microsoft.com/kb/313242/ WZC only works on b, not g

MMB Reported as Irrelevant  
Written: 1/1/2006 3:07 PM
Thank you so much i've been trying to solve this problem 4 hours thanks sooooooooo much

Anonymous User Reported as Irrelevant  
Written: 1/20/2006 6:20 AM
i cannot connect my livebox wanadoo. impossible to know if my laptop is already wi-fi or not!!! it's written wi-fi but how does it work i am sorry i am a true neophyte in this matter

William - williambeattie NOSPAM-AT-NOSPAM optusnet.com.au Reported as Irrelevant  
Written: 2/13/2006 2:54 AM
I couldn't find the 'wireless network tab' either until I went into services, and discovered that even thought the zero wireless configuration service was set to 'automatic' it hadn't started. I started it, then selected for windows to configure the wireless connections in the 'wireless networks connections tab. Did a reboot and !presto! it worked. thanks for the support; also find it at Microsoft KB 871122 with other links to security key and encryption problems.

bateman Reported as Irrelevant  
Written: 3/18/2006 7:16 PM
thanks. i love the internet!

rog Reported as Irrelevant  
Written: 3/22/2006 9:31 PM
I have tried all methods to connect,eventaking tosh t9100 to factory settings&using win2000&XP. I follow 871122to the letter.Contacted toshiba technical-useless.they cannot help.All that happens is everything freezes on starting service&rebooting.Can anyone help?

Hessa Reported as Irrelevant  
Written: 3/30/2006 4:43 AM
Thank you. the article was very helpful

Anonymous User Reported as Irrelevant  
Written: 3/30/2006 4:13 PM
Hi, I'm trying to start the wzcsvc but it gives me an error msg saying it cannot be started because it's disabled or there is no association to the network adapter. Any idea how I can resolve the proble? (czcsvc is installed but cannot be started even after deleting third party wireless connection utilities and wizards) Thanks,

Ranjit Reported as Irrelevant  
Written: 10/1/2006 4:30 AM
This was rubbish...it wasn't helpfull at all

dones not matter Reported as Irrelevant  
Written: 12/14/2006 1:14 PM
If your local account is controlled by your admin... u will not be able to start this service. otherwise the link provided above will work...

Anonymous User Reported as Irrelevant  
Written: 1/17/2007 1:02 AM
thank a million work gr8

Antonio Reported as Irrelevant  
Written: 4/8/2007 2:37 AM
it really works ;)

Bando Report As Irrelevant  
Written: 8/18/2007 2:41 AM
yes! it fixed it! many thanks!

manish Report As Irrelevant  
Written: 9/21/2007 3:05 PM
Even i dont see the wireless networks tab in the wireless iocn properties... instead i see an authentication tab. i have a dell d610 and windown XP sp2 what to do ??

Usmanov - Usmanov Report As Irrelevant  
Written: 10/30/2007 12:42 PM
I agree on the non tab problem. Sure, I set the service to auto. But if the tab where im supposed to set the network connection to let windows auto configure does not exist, what do I do? Seems like a very common question that no one has bothered to answer. (wireless network tab; not where instructions says it should be on win xp service pack 2)

Entropy Report As Irrelevant  
Written: 12/20/2007 3:53 PM
To make the missing tab appear, follow the directions above under "To start the Wireless Zero Configuration service, follow these steps: " That will give you the 'Wireless Networks' tab, from which you can follow the rest of the directions. It worked for me; the laptop is connected now via wireless.

cc Report As Irrelevant  
Written: 1/12/2008 12:39 PM
thank you so much it works!

MT Report As Irrelevant  
Written: 1/28/2008 7:32 PM
Great....It works!!! Thank you so much

mirexastan Report As Irrelevant  
Written: 3/4/2008 6:01 AM
Thanks...It works!!!

VZ Report As Irrelevant  
Written: 6/28/2008 2:32 PM
I have installed Netgear wirless-G router wgr614 for my laptop inspiron 2200 DELL. I cannot get wirless conection.

H Report As Irrelevant  
Written: 7/1/2008 11:07 AM
thanks entropy

devrim - devday NOSPAM-AT-NOSPAM tnn.net Report As Irrelevant  
Written: 7/17/2008 11:44 AM
Hi. I tried everything said below. but still having same problem. What can else I make regards.

EMMANUEL Report As Irrelevant  
Written: 8/4/2008 9:33 AM
YES IT IS REAL WORKING

Corner Report As Irrelevant  
Written: 9/12/2008 4:48 AM
Yes, It is really cool, Thanks a lot

jorge - myspace.com/cruxade Report As Irrelevant  
Written: 9/19/2008 10:04 AM
thank you thank you THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!

Momo Report As Irrelevant  
Written: 9/19/2008 8:33 PM
It worked for me, but when I reboot the computer I have to do everytime the same steps. Please help for a permanant soluion.

Alex Report As Irrelevant  
Written: 10/30/2008 7:17 PM
I have tried and it doesn't work for me. My wireless configuration window doesn't show the "wireless network" tab. What should I do?

Abhi Report As Irrelevant  
Written: 11/13/2008 4:15 AM
I tried system restore and it worked.

Anonymous User Report As Irrelevant  
Written: 8/24/2009 8:20 PM
I had the missing tab issue to, I had to restart wzc several timers before it appeared.

irys - yoland1078@live.com Report As Irrelevant  
Written: 3/16/2010 1:40 PM
Hello i tried with this article 871122 in the microsoft knowledge base on the microsoft.com web site. " but I cant fix it please help me my email is yoland1078@live.com

Anonymous User Report As Irrelevant  
Written: 4/9/2010 6:26 PM
It's probleaman is only configuration!

nei - neibocao@gmail.com Report As Irrelevant  
Written: 4/9/2010 6:36 PM
the only probleman is configuration. when started instalation the windows, moved configuration..ok my english is not good! sorry!!

Klaus Report As Irrelevant  
Written: 5/27/2010 3:05 PM
THANKS A LOT, WORKED PERFECTLY, TO MY SERVICE PROVIDER..YOU ARE AN IDIOT!!



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