Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved.
Terms
of Use |
Trademarks
Article ID: 873295 - Last Review: August 17, 2004 - Revision: 1.0
You receive an error message when you try to start the Digital Image Library from Digital Image Pro 9
When you try to start the Digital Image Library from
Microsoft Digital Image Pro 9, you may receive the following error message:
Pod9.exe has encountered a problem and needs to close.
We are sorry for the inconvenience.
If you view the data that is contained in the
error report, you receive the following error signature information:
App name App version Module name Module version Offset
--------------------------------------------------------------------
pod9.exe 9.0.603.0 poddata.dll 9.0.730.0 00009c35
This problem may occur if the Digital Image Library data
files (*.pod) are damaged.
To work around this problem, follow these steps:
- Right-click Start, and then click
Explore.
- On the
Tools menu, click Folder options.
- Click the View tab.
- Click to clear the Hide extensions for known file
types check box.
- Click to select the Show hidden files and
folders check box.
- Click OK.
- Locate the following folder:
C:\Documents and Settings\user_name\Application Data\Microsoft\POD\
- Delete the Picture.pod file.
- Start the Digital Image Library. This will re-create the
Picture.pod file.
If the problem persists, follow these steps:
- Click Start, click Run,
type appwiz.cpl, and then click OK.
- In Add or Remove Programs, click
Microsoft Digital Image Library 9, and then click
Remove.
- Follow the instructions that appear on the screen to remove the
program.
- Right-click Start, and then click
Explore.
- Locate the following folder:
C:\Documents and Settings\user_name\Application Data\Microsoft\POD\
- Rename Picture.pod file to
Picture.pod.old.
- Insert the program installation disc for Digital Image
Suite (CD1) into your CD drive or DVD drive. Press and hold down the SHIFT key
when you insert the disc to prevent the program from starting automatically.
- Open the pip\Pod folder on the disc.
- Double-click the POD.msi file to reinstall
Digital Image Library.
- After you reinstall the program, start the Digital
Image Library.
APPLIES TO
- Microsoft Picture It! Digital Image Pro 7.0
- Microsoft Digital Image Pro 9
- Microsoft Digital Image Suite 9
| kbtshoot kbsetup kbprb KB873295 |
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Community Feedback System
Very often, it takes hours to solve a problem. Very often, you've looked high
and low, and have tried a lot of solutions. When you finally found it, chances
are, it was because someone else helped you. Here's your chance to give back.
Use our community feedback tool to let others know what worked for you and what
didn't.
Please also understand that the community feedback system is not warranted to be
correct, it's simply a system that we've built to let people try and help each
other. If something in a feedback response doesn't make sense to you, or you're
not comfortable making changes that the feedback talks about (like registry
edits), please consult a professional.
Thank you for using kbAlertz.com Feedback System.
-- Scott Cate