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(883821) - Discusses why you recieve an error message when you search for available updates on the Windows Update Web site.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 883821 - Last Review: January 12, 2011 - Revision: 16.1

You may receive an error message when you search for available updates on the Windows Update Web site or on the Microsoft Update Web site

View products that this article applies to.

On This Page

SYMPTOMS

When you try to connect to the Microsoft Windows Update Web site or to connect to the Microsoft Update Web site, you may receive one of the following error codes:
  • 0x800A0046
  • 0x80248011
  • 0x80072EE7
  • 0x8024402C
  • 0x8024502D
  • 0x800A01AD
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CAUSE

  • The 0x800A0046 error code may occur if one of the following conditions is true:
    • The user logon account belongs to the Guests or Limited account groups.
    • The security descriptor does not let authenticated users run Windows Update or Microsoft Update.
    • The Impersonate a client after authentication policy is missing the Administrator and Service account from the list of Users and Groups.
  • The 0x80248011 error code may occur when there is an issue with the database that stores Windows Update information or Microsoft Update information on your computer.
  • The 0x80072EE7 error code may occur if the client computer cannot find the correct IP address when it tries to resolve a URL for the Windows Update Web site or for the Microsoft Update Web site. This error may occur if the Hosts file contains a static IP address.
  • The 0x8024402C or 0x8024502D error codes typically occur because an incorrect character exists in the proxy override settings.
  • The 0x800A01AD error code may occur if the Wuaueng.dll file is missing or is not registered correctly.
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RESOLUTION

0x800A0046 error code

To resolve this error, use one of the following methods:

Method 1: Remove the user account that is experiencing difficulty from the Guests or Limited account groups

  1. Click Start, click Run, type control admintools, and then click OK.
  2. Click Computer Management.
  3. Expand Local Users and Groups.
  4. Select Users.
  5. Open the account that is used to access Windows Update or Microsoft Update.
  6. Click the Member Of tab.
  7. Select the user account that you want to remove, and then click Remove.

Method 2: Set the Security Descriptor

  1. Click Start, click Run, type cmd, and then click OK.
  2. Type sc sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU), and then press ENTER.

    You will receive a "Success" message.

    Note The Sc.exe tool is not available in a default Windows 2000 installation. The Sc.exe tool can be found from the Microsoft Windows 2000 Server Resource Kit.
  3. Type Exit to close the command prompt.
  4. Try Windows Update or Microsoft Update again.

Method 3: Add the Local Administrator and Service accounts to the Impersonate a client after authentication policy

  1. Click Start, click Run, type secpol.msc, and then press ENTER.
  2. Expand Local Policies.
  3. Click User Rights Assignment.
  4. Double-click to open the Impersonate a client after authentication policy
  5. On the Local Security Settings tab, click Add User or Group, and then add the Administrator and Service to the list of Users and Groups.
  6. Click OK, and then restart the computer.

Method 4: Configure the Remote Procedure Call (RPC) service to log on as a Local System account

  1. Click Start, click Run, type services.msc, and then click OK.
  2. Locate and right-click the Remote Procedure Call (RPC) service, and then click Properties.
  3. On the Log On tab, click Local System account, click Apply, and then click OK.
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0x80248011 error code

To have us resolve this error for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix the 0x80248011 error
Microsoft Fix it 50574

Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not using the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.



Let me fix it myself

Before you resolve this problem, clear the Microsoft Internet Explorer cache. To do this, following these steps:
  1. On the Internet Explorer Tools menu, click Internet Options.
  2. On the General tab, click Delete Files in the Temporary Internet Files section.
  3. Click OK, and then click OK again.
To resolve this error, recreate the database that stores Windows Update information or Microsoft Update information on your computer. To do this, follow these steps:
  1. Click Start, click Run type cmd in the Open box, and then click OK.
  2. At the command prompt, type the following command, and then press ENTER: net stop wuauserv
  3. At the command prompt, type the following command, and then press ENTER: cd /d c:\Windows\SoftwareDistribution

    Where c:\Windows is the folder where Windows is installed.
  4. At the command prompt, type the following command including the quotes, and then press ENTER: rd /S /Q DataStore
  5. At the command prompt, type the following command, and then press ENTER: net start wuauserv.
  6. Exit the command prompt window.
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0x80072EE7 error code

To have us resolve this error for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix the 0x80072EE7 error
Microsoft Fix it 50576

Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not using the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.



Let me fix it myself

To resolve this error, examine the Hosts file. (This file may also be named Hosts.sam.) Make sure that the file does not list any static IP entries for the Windows Update Web site or for the Microsoft Update Web site.

The Hosts file is located in the C:\Windows\system32\drivers\etc folder. To view the Hosts file, you may have to associate the file with Notepad. To do this, follow these steps:
  1. Right-click the Hosts file.
  2. Click Open With, and then select Notepad from the list of programs.
If the Hosts file contains a static IP address that is associated with Windows Update or with Microsoft Update, comment the entry by adding the # sign at the beginning of the entry. You can also delete the whole line and save changes to the Hosts file.

Note Programs, such as Web accelerators, DNS accelerators, DNS caching utilities, and Spyblockers, can add static IP entries for the Windows Update Web site or for the Microsoft Update Web site to your Hosts file. This scenario can cause Windows Update or Microsoft Update to fail.

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0x8024402C or 0x8024502d error codes

To have us resolve these errors for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not using the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.



Let me fix it myself

To resolve these errors, remove characters from the proxy exception list, and then clear the proxy cache. To do this, follow these steps:
  1. Open Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Connections tab, click LAN Settings, and then click Advance.
  4. Delete any entry in the Exceptions section.
  5. Quit Internet Explorer.
  6. Click Start, click Run, type cmd, and then click OK.
  7. Type the following commands. Press ENTER after each command.
    • proxycfg -d
    • net stop wuauserv
    • net start wuauserv
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0x800A01AD error code

To have us fix the 0x800A01AD error code for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix the 0x800A01AD error
Microsoft Fix it 50572


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not using the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.



Let me fix it myself

To resolve this error, use one of the following methods.

Method 1: Register the MSXML program files

To register the MSXML files, follow these steps.

Note You may not have installed the files that are listed in steps 3 and 5 on your computer. If you do not have one of these files, when you try to register the file, you will receive an error message that is similar to the following error message:
LoadLibrary("<filename>.dll") failed - The specified file name could not be found.
You can ignore this error message and go to the next step.
  1. Click Start, click Run, type regsvr32 Msxml.dll in the Open box, and then click OK.
  2. When you receive the following message, click OK:
    DllRegisterServer in Msxml.dll succeeded.
  3. Click Start, click Run, type regsvr32 Msxml2.dll in the Open box, and then click OK.
  4. When you receive the following message, click OK:
    DllRegisterServer in Msxml2.dll succeeded.
  5. Click Start, click Run, type regsvr32 Msxml3.dll in the Open box, and then click OK.
  6. When you receive the following message, click OK:
    DllRegisterServer in Msxml3.dll succeeded.

Method 2: Register the Wuaueng.dll file

To register the Wuaueng.dll file, follow these steps:
  1. Click Start, click Run, type regsvr32 Wuaueng.dll, and then click OK.
  2. When you receive the following message, click OK:
    DllRegisterServer in Wuaueng.dll succeeded.
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APPLIES TO
  • Microsoft Update, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows 2000 Advanced Server
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Keywords: 
kbresolve kbwindowsupdatev6 kbtshoot kbwindowsupdate kbgpo kbpolicy kbconfig kbprb kbfixme kbmsifixme KB883821
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Bob - drummerbob58 NOSPAM-AT-NOSPAM yahoo.com Reported as Irrelevant  
Written: 9/27/2004 4:31 PM
I am currently having a problem getting Picture It! Publishing 2001, to open up for me. It seems to not care to much for the Msoe that resides within this program. I have installed Outlook with version 5.5 and 6.0 without any success, and also seem to be getting ODBC errors and internal error, 2735.shoeboxdll. Your advice and help will sure be appreciated. Sincerely, Bob.

Dick - area NOSPAM-AT-NOSPAM stx.rr.com Reported as Irrelevant  
Written: 9/29/2004 5:57 PM
get error when trying to access msupdates. say's unable to load page and error # 0x800b0001. Any help would be greatly appreciated Dick

SandraS Reported as Irrelevant  
Written: 10/8/2004 3:49 PM
I'm running Windows XP Pro SP1, and I don't have a "Impersonate a client after authentication" setting under my User Rights Assignment section in Local Security Settings.

Clyde - fulgaar NOSPAM-AT-NOSPAM yahoo.com Reported as Irrelevant  
Written: 12/8/2004 5:11 PM
0x800A0046 error code I am running XP Pro SP2 and it will NOT do the Updates regardless of my settings. My XP Home SP2 works flawlessly. Since I am not given the SPECIFIC offender (user/group) I can't make it work. Help?

Loli - lolipiana NOSPAM-AT-NOSPAM hotmail.com Reported as Irrelevant  
Written: 3/26/2005 8:38 PM
Hola, mi computador tiene ese error y no puedo entrar a nada de hotmail o msn. podrian ayudarme?

Beni - caral45 NOSPAM-AT-NOSPAM ya.com Reported as Irrelevant  
Written: 6/29/2005 8:22 AM
Hola, cómo puedo solucionar el error 0x800B0001, por favor? Is that irrelevant? I can´´t enter in Hotmail either other internet pages Thanks

checheno - checheno NOSPAM-AT-NOSPAM walla.com Reported as Irrelevant  
Written: 7/11/2005 12:22 AM
Tengo el mismo problema con el error 0x800b0001 y no se como arreglarlo, si alguno de uds consigue la forma me avisa porfavor a mi mail



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