Microsoft Knowledge Base Email Alertz

(884183) - Discusses the issue that occurs where the Microsoft Office Online Help window is blocked by the Pop-up Blocker feature in Internet Explorer 6.0.

Search KbAlertz

Advanced Search

Receive Microsoft Knowledge Base articles by E-Mail?

Every night we scan the Microsoft Knowledge Base. If technologies you're interested in are updated, we'll send you an e-mail. You only get one e-mail a day, and only when new articles are added.

Click here to create a
FREE account
Already have an account?
[Click here to Login]











Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 884183 - Last Review: January 26, 2007 - Revision: 4.2

The Help window does not appear and you receive a warning message when you click Help on the Microsoft Office Online Web site

System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows Vista Solution Center

On This Page

SYMPTOMS

When you visit the Microsoft Office Online Web site and then click the Help link that is located in the upper-right corner of the page, the Help window does not appear and you may receive the following warning message:

Did you notice the Information Bar?

The Information Bar alerts you when Internet Explorer blocks a pop-up window or file download that might not be safe. If a Web page does not display properly, look for the Information Bar (near the top of your browser).

Do not show this message again.

To learn about the Information Bar.

The following message is displayed on the Information Bar:

Pop-up blocked. To see this pop-up or additional options click here.

CAUSE

This issue may occur if the Microsoft Internet Explorer or the Windows Internet Explorer Pop-up Blocker feature settings are set to High. This will block all pop-up windows that may be opened by a Web site.

Note Pop-up blocking functionality was introduced with the Windows XP Service Pack 2 (SP2) product update.

RESOLUTION

To resolve this issue, use one of the following methods.

Override the pop-up blocker

To override the pop-up blocker, press the CTRL key the same time that you click a link that opens a pop-up window.

Temporarily enable pop-up windows

To do this, follow these steps:
  1. Click the Information Bar.
  2. Click Temporarily Allow Pop-ups.
  3. You receive the following message on the Information Bar:
    Pop-ups temporarily allowed. To always allow pop-ups from this site, click here.
When you quit Internet Explorer 6.0, the temporary permission for pop-up windows will be removed, restoring the original settings for blocking pop-up windows.

Permanently enable pop-up windows on the Microsoft Office Online Web site

To permanently enable pop-up windows from the Microsoft Office Online Web site, add the Web site to the Allowed sites list in the Pop-up Blocker settings dialog box. To do this, follow these steps:
  1. Click the Information Bar.
  2. Click Always Allow Pop-ups from This Site.
  3. You will be prompted with the following message:
    Would you like to allow pop-ups from 'office.microsoft.com'?
  4. Click Yes.
To remove the Microsoft Office Online Web site from the Allowed sites list, follow these steps:
  1. Click Tools, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  2. In the Allowed sites list, click office.microsoft.com.
  3. Click Remove.
  4. Click Close.

APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Tablet PC Edition 2005
  • Microsoft Internet Explorer 6.0, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft Internet Explorer 5.5
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teacher Edition 2003
  • Windows Internet Explorer 7 for Windows XP
  • Windows Internet Explorer 7 for Windows Server 2003 IA64
  • Windows Internet Explorer 7 for Windows Server 2003
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
Keywords: 
kbpopups kbtshoot KB884183
       

Community Feedback System

Very often, it takes hours to solve a problem. Very often, you've looked high and low, and have tried a lot of solutions. When you finally found it, chances are, it was because someone else helped you. Here's your chance to give back. Use our community feedback tool to let others know what worked for you and what didn't.

Please also understand that the community feedback system is not warranted to be correct, it's simply a system that we've built to let people try and help each other. If something in a feedback response doesn't make sense to you, or you're not comfortable making changes that the feedback talks about (like registry edits), please consult a professional.

Thank you for using kbAlertz.com Feedback System.

-- Scott Cate