Microsoft Knowledge Base Email Alertz
All KB/RSS Links  |  Hot Kb!  |  New Kb!  |  Scott Cate  |  FAQ / KB  |  Web Hosting  |  Unsubscribe  

(884840) - Discusses an issue where you receive an error message when you try to use the Plus! Audio Converter from Microsoft Plus! Digital Media Edition to convert or to resample a WMA, WAV, or MP3 file to MP3 format.

Search KbAlertz

Advanced Search

Receive Microsoft Knowledge Base articles by E-Mail?

Every night we scan the Microsoft Knowledge Base. If technologies you're interested in are updated, we'll send you an e-mail. You only get one e-mail a day, and only when new articles are added.
Click here to create a
FREE account
Already have an account?
[Click here to Login]











Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 884840 - Last Review: September 2, 2004 - Revision: 1.0

You receive an error message when you try to convert a file to MP3 format in Microsoft Plus! Digital Media Edition

Retired KB ArticleRetired KB Content Disclaimer
View products that this article applies to.

SYMPTOMS

When you try to use the Microsoft Plus! Audio Converter from Microsoft Plus! Digital Media Edition to convert or to resample a WMA file, a WAV file , or an MP3 file to MP3 format, you may receive an error message that is similar to the following:
0 of 1 files successfully converted. For more information, click Details on the status screen.


When you click Details, you receive information that is similar to the following:
Details: The file cannot be converted because it uses an unrecognized codec.
Back to the top

CAUSE

This issue occurs if Microsoft Windows Media Player 10 is installed on your computer. There is an incompatibility between Plus! Digital Media Edition and the MP3 codec that is installed by Windows Media Player 10.
Back to the top

RESOLUTION

To resolve this issue, download and install the Plus! Audio Converter update. To obtain the Plus! Audio Converter update, visit the following Microsoft Web site:
http://download.microsoft.com/download/c/3/1/c314b2e7-ceac-4099-8fc3-ec5919718c71/PlusDME_AudioConverter_Update1.exe (http://download.microsoft.com/download/c/3/1/c314b2e7-ceac-4099-8fc3-ec5919718c71/plusdme_audioconverter_update1.exe)
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top
APPLIES TO
  • Microsoft Plus! Digital Media Edition
Back to the top
Keywords: 
kbtshoot kbprb KB884840
Back to the top
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Back to the top
        

Community Feedback System

Very often, it takes hours to solve a problem. Very often, you've looked high and low, and have tried a lot of solutions. When you finally found it, chances are, it was because someone else helped you. Here's your chance to give back. Use our community feedback tool to let others know what worked for you and what didn't.

Please also understand that the community feedback system is not warranted to be correct, it's simply a system that we've built to let people try and help each other. If something in a feedback response doesn't make sense to you, or you're not comfortable making changes that the feedback talks about (like registry edits), please consult a professional.

Thank you for using kbAlertz.com Feedback System.

-- Scott Cate

Anonymous User Reported as Irrelevant  
Written: 3/19/2005 5:08 AM
did not solve my problem the error still occurs

Dominator Report As Irrelevant  
Written: 7/10/2005 8:46 PM
Thank you this did work for me...I knew it had something to do with the update. :)

Jason Report As Irrelevant  
Written: 12/1/2005 6:21 PM
This solved my problem right away! Thanks for the information!!!

TomO Report As Irrelevant  
Written: 3/4/2006 4:21 PM
This did not work because it told me I did not have the Plus Audio Converter. This error originally came out of MS Media Player 10 converter plug in.

Ray - thatzzlife NOSPAM-AT-NOSPAM AOL.COM Report As Irrelevant  
Written: 5/19/2006 2:03 AM
The Link you provided does not work. I tried it 3 times and it acts as if its going to run then throws up an error message that reads: This application did not start because ATL70.DLL was not found. What is going on???

Anonymous User Report As Irrelevant  
Written: 5/30/2006 12:38 PM
This fixed my problem. I rarely use this feature so I did not even think a WMP update might have caused this to stop working because I did it so long ago. Thanks!

Jothan Rehym Report As Irrelevant  
Written: 10/15/2006 4:26 PM
This solved my problem... I didn't think that it was related to WMP...

Ben Report As Irrelevant  
Written: 12/25/2006 9:03 AM
Thank you! That did the trick.

Richard M Report As Irrelevant  
Written: 4/1/2007 7:32 PM
worked great, was trying to get a canverter that would preserve the metadata and when this stopped working I was scared. The update worked perfect and now it works like a charm again

levi - levigayboi NOSPAM-AT-NOSPAM gmail.com Report As Irrelevant  
Written: 3/18/2009 5:47 PM
this patch requires an update that is no longer available

Anonymous User Report As Irrelevant  
Written: 8/8/2009 4:01 PM
Problem solved - thanks!

Javier Report As Irrelevant  
Written: 11/24/2009 4:55 AM
Thanks for the article! It turns out i still had an old version so i was also experiencing the same problem. I found an update to v1.1.00.2428 from search on google and then installed the patch from the link you posted above. Worked a treat! Thanks!



Copyright © 2002-2007 KBALERTZ.COM.  All Rights Reserved. Terms / Privacy. Discount ASP.NET Hosting