When you try to upgrade Microsoft Operations Manager (MOM) 2000 Service Pack 1 (SP1) to MOM 2005, you receive the following message:
Prerequisite Check Did Not Pass
The mimimum prerequisites for installation have not been met. For more information, click View Log.
Note In this message, the word "mimimum" is a misspelling for the word "minimum."
After you receive this message, if you click
View Log, no errors are reported. Additionally, the following entries appear in the Momserver.log file:
Action start 15:21:57: _VerifyPreRequisites_Wizard.
MSI (c) (D8:D4): Invoking remote custom action. DLL: C:\DOCUME~1\user folder\LOCALS~1\Temp\1\MSI6.tmp, Entrypoint: VerifyPreRequisites
MSI (c) (D8!A8): Note: 1: 2711 2: MOMReporting
MSI (c) (D8:D4): Leaked MSIHANDLE (56) of type 790541 for thread 4008
Action ended 15:33:13: _VerifyPreRequisites_Wizard. Return value 1.
This problem may occur if you previously installed the Microsoft SQL Server 2000 update SQL2000-KB810185-8.00.0859.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
821334Â
(http://kbalertz.com/Feedback.aspx?kbNumber=821334/
)
Issues that are resolved in SQL Server 2000 patch SQL2000-KB810185-8.00.0859
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have MOM 2000 SP1 to apply this hotfix.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement
information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------------------
07-Oct-2004 16:17 1.0.0.0 763,632 Mom2005-rtm-kb885462-x86-enu.exe
Installation information
To install this hotfix, follow these steps:
- Create a network share that can be accessed by the servers in your environment that are running MOM 2000 SP1.
- Copy MOM2005-RTM-KB885462-X86-ENU.EXE
to the network share.
- From each MOM 2000 SP1 server that you want to upgrade to MOM 2005, run
MOM2005-RTM-KB885462-X86-ENU.EXE.
You can run MOM2005-RTM-KB885462-X86-ENU.EXE by using Windows Explorer or by using a command prompt.
This hotfix runs an .sql script that comments out the following line from the ConfigurationGetOnePointFreeSpace stored procedure:
DBCC UPDATEUSAGE ('OnePoint')You can manually comment out this line by using the steps in the Workaround section.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about the standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates