After you install Microsoft Windows XP Service Pack 2 (SP2),
your computer repeatedly restarts with the following Stop error:
A problem has been detected and Windows has been shut
down to prevent damage to your computer...
Technical information:
STOP: c0000135 {Unable To Locate Component}
This application has failed to
start because winsrv was not found. Re-installing the application may fix this
problem.
Your computer may restart immediately if it is configured to
automatically restart when a system failure occurs. To turn off this option so
that your computer does not restart, press F8 at startup, use the arrow keys to
select the
Disable automatic restart on system failure option,
and then press ENTER.
This problem may occur if all the following conditions are
true:
- T.V. Media (TvMedia.tvmbho) from Total Velocity Corporation
is installed on your computer.
- You have not installed Critical Update 885523.
- You tried to install Windows XP SP2.
A compatibility issue between the Windows XP SP2 installer and a
third-party advertising program that is named T.V. Media can cause this
problem. The problem occurs when you have T.V. Media installed on your
computer, and you try to install Windows XP SP2. You receive a Stop error when
you restart your computer, and the installation process fails. You can prevent
this problem by removing T.V. Media or by installing Critical Update 885523
before you install Windows XP SP2.
Update information
Critical Update 885523 is now available on the Windows Update Web
site and through the Automatic Updates feature. Critical Update 885523 prevents
this problem by addressing the compatibility issue. This update is only offered
through Windows Update and Automatic Update to users who have T.V. Media
installed. You do not have to install this update if T.V. Media is not
installed on your computer.
This update is primarily intended for
users of Windows Update and Automatic Updates who may not realize that they
have T.V. Media installed on their computers. If T.V. Media is installed on
your computer, Windows Update and Automatic Updates will not offer Windows XP
SP2 until you install Critical Update 885523.
If you encountered this
Stop c0000135 error message after you installed Windows XP SP2, see the “More
Information†section for instructions on how to recover your system. Follow the
guidelines in this section to prevent this problem from repeating.
Automatic Updates
Critical Update 885523 will be offered as a critical update to
Windows XP before the installation of Windows XP Service Pack 2 if T.V. Media
is installed on your computer. No special steps are required. Just accept the
update, and then let it install. This update is only offered if T.V. Media is
currently installed on your computer.
Windows Update Web site
When you visit the Windows Update Web site, Update 885523 will be
offered as a Critical Update and will be automatically selected if T.V. Media
is installed on your computer. Click
Install, accept the
end-user license agreement (EULA), and then let the update install. This update
is only offered if T.V. Media is currently installed on your
computer.
As soon as installation is finished, and you have restarted
your computer, return to the Windows Update Web site and re-scan your computer.
You will be offered Windows XP Service Pack 2 and can continue with this
critical installation.
Download information
The
following file is available for download from the Microsoft Download
Center:
Collapse this imageExpand this image
Release Date: October 5, 2004
For additional
information about how to download Microsoft Support files, click the following
article number to view the article in the Microsoft Knowledge Base:
119591Â
(http://kbalertz.com/Feedback.aspx?kbNumber=119591/
)
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
Prerequisites
No prerequisites are required. However, this update is only
required if you do not want to remove T.V. Media from your system.
Restart requirement
You must restart your computer after you apply this update and
before you install Windows XP SP2.
Update replacement information
This update does not replace any other updates.
File information
The English version of this update has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
| Date | Time | Version | Size | File
name | SP requirement | Service branch |
|---|
|
| 24-Sep-2004 | 03:00 | 5.1.2600.168 | 1,802,240 | Acgenral.dll | None | RTMQFE |
| 24-Sep-2004 | 03:01 | | 1,055,490 | Sysmain.sdb | None | RTMQFE |
| 24-Sep-2004 | 03:05 | 5.1.2600.1594 | 1,822,208 | Acgenral.dll | SP1 | SP1QFE |
| 24-Sep-2004 | 03:05 | 5.1.2600.1594 |
220,160 | Acspecfc.dll | SP1 | SP1QFE |
| 24-Sep-2004 | 03:06 | | 1,089,198 | Sysmain.sdb | SP1 | SP1QFE |
| 24-Sep-2004 | 02:55 | 5.1.2600.2523 | 1,852,928 | Acgenral.dll | SP2 | SP2GDR |
| 23-Sep-2004 | 23:57 | | 1,192,266 | Sysmain.sdb | SP2 | SP2GDR |
| 24-Sep-2004 | 02:43 | 5.1.2600.2523 | 1,852,928 | Acgenral.dll | SP2 | SP2QFE |
| 24-Sep-2004 | 02:44 | | 1,192,266 | Sysmain.sdb | SP2 | SP2QFE |
|
|
|
After you install Critical Update 885523, you can install
Windows XP SP2 and not experience compatibility issues with T.V. Media.
Alternatively, to work around this problem, use one of the following methods to
remove all T.V. Media programs before you install Windows XP SP2.
Use the Adware T.V. Media Removal Tool (KB 886590)
Remove all T.V. Media programs. To do this, download the following
tool from the Microsoft download center:
Remove T.V. Media manually
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756Â
(http://kbalertz.com/Feedback.aspx?kbNumber=322756/
)
How to back up and restore the registry in Windows
To remove T.V. Media (TvMedia.tvmbho) manually,
follow these steps.
Important Make sure that you follow the instructions very carefully and
delete everything that is mentioned. Typically, the removal will fail if a
single item is not deleted. If T.V. Media (TvMedia.tvmbho) remains on your
computer after you complete the removal instructions, step through the
instructions again.
- Start your computer in Safe Mode.
- Click Start, click Run,
type regedit, and then click OK.
- Locate the following registry subkeys. Delete the TV Media
entry for each subkey if the entry exists.
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
- Locate and then delete the following registry subkeys if
they exist:
- HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{707E6F76-9FFB-4920-A976-EA101271BC25}
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser
Helper Objects\{707E6F76-9FFB-4920-A976-EA101271BC25}
- Quit Registry Editor, and then restart your computer in
Safe Mode.
- Click Start, click Run,
type appwiz.cpl, and then click OK.
- Remove T.V. Media.
- On your desktop, double-click My
Computer.
- Locate and then delete the TV Media folder. By default,
this folder is located in the C:\Program Files folder.
- Restart your computer.
Microsoft is researching this problem and will post more information in this
article when the information becomes available.
To resolve the Stop c0000135 error after it has occurred and
to remove T.V. Media, follow these steps.
Step 1: Use Recovery Console to remove Windows XP SP2
Remove Windows XP SP2 from your computer by using Recovery
Console. For additional information, click the following article number to view
the article in the Microsoft Knowledge Base, and then see the “Use Recovery
Console†section:
875350Â
(http://kbalertz.com/Feedback.aspx?kbNumber=875350/
)
How to remove Windows XP Service Pack 2 from your computer
Step 2: Remove T.V. Media or install Critical Update 885523
Use one of the methods in the "Workaround" section to remove T.V.
Media or to install the Critical Update 885523 compatibility fix. For more
information about installing Critical Update 885523, see the "Resolution"
section.
Step 3: Reinstall Windows XP SP2
After you have removed T.V. Media or installed the Critical Update
885523 compatibility fix, reinstall Windows XP SP2. To do this, visit the
following Microsoft Web site:
The third-party products that this article discusses are
manufactured by companies that are independent of Microsoft. Microsoft makes no
warranty, implied or otherwise, regarding the performance or reliability of
these products.