In Microsoft Operations Manager 2005, after you install a product connector from the (MOM) 2000 Resource Kit, alerts are not forwarded to the third-party product. For example, alerts may not be forwarded after you install any one of the following product connectors:
- MOM-to-Tivoli TEC
- MOM-to-HP OVO
- MOM-to-HP NNM
When this problem occurs, events that are similar to the following appear in the Application event log:
Event Type: Error
Event Source: MOM to HP OVO Product Connector
Event Category: None
Event ID: 1102
Description:
Unable to register with MOM server: System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Dirigo.ProductConnector.DirigoPCF.MCFConnectorService.ConnectorService.Setup(ForwardeeInfo forwardeeInfo, Byte resolutionState)
at Dirigo.ProductConnector.DirigoPCF.PCBase.Initialize()
For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: MOM to HP OVO Product Connector
Event Category: None
Event ID: 1103
Description:
Failed connecting to all defined MOM servers. Exiting.
For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: MOM to HP OVO Product Connector
Event Category: None
Event ID: 1209
Description:
MOM to HP OVO Product Connector: MOM initialization failure: Unable to connect to MOM servers: computer name
An attempt to restart the product connector will be initiated in 5 minutes.
For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: MOM to HP OVO Product Connector
Event Category: None
Event ID: 1304
Description:
GetEMEvents: encountered an error: System.Net.WebException: The underlying connection was closed: Unable to connect to the remote server.
at System.Net.HttpWebRequest.CheckFinalStatus()
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Dirigo.ProductConnector.MOMtoOVOProductConnector.DirigoEMService.DirigoEMEventService.onRequest(ovMessage ov)
at Dirigo.ProductConnector.MOMtoOVOProductConnector.HPOVOInterface.GetEMevents()
For more information, see Help and Support Center at http://support.microsoft.com.
Note The event source varies according to the product connector that you install.
This problem occurs because the product connector uses the following URL to connect to the MOM server:
http://mom-server/MCF/ConnectorService.asmx
By default, in MOM 2000 with Service Pack 1 (SP1), product connectors in the MOM Connector Framework (MCF) Connector Feature Pack use this URL.
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, follow these steps to modify the registry on the computer where the product connector is installed:
- Click Start, click Run, type regedit, and then click OK.
- Expand the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
subkey, and then click ProductConnector. - Double-click the MOMservers entry.
- Change the value of this entry to http://mom-server:1271/Connectorservice.asmx, where mom-server is the computer name of your MOM 2005 server.
- Stop and then restart the connector service.
The following product connectors are available for Microsoft Operations Manager:
- Tivoli TEC 1.1
- HP Openview 1.0
- HP Network Node Manager 1.0
These product connectors use the MOM Connector Framework (MCF). Because MCF is backward-compatible, product connectors that use MCF also work in MOM 2005.
For more information about MOM product connectors that you can download, visit the following Microsoft Web site:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact your hardware vendor, visit the following Microsoft Web site: