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(885754) - Discusses an issue where Microsoft CRM Advanced Find is selecting all columns in a view instead of just those columns that are on the result grid. It returns more fields than the requested fields. This may result in SQL blocking.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 885754 - Last Review: September 8, 2006 - Revision: 3.2

The Microsoft CRM 1.2 Sales for Outlook client or Web client may become unresponsive during Advanced Find searches

SYMPTOMS

The Microsoft CRM 1.2 Sales for Outlook client or Web client may become unresponsive during Advanced Find searches.

CAUSE

When an Advanced Find is executed by using the Microsoft CRM 1.2 Sales for Outlook client or Web client, all columns in the database table are returned for the entity that you are querying on. You expect that Advanced Find will return only those columns that are relevant to the Advance Find results grid. This behavior may cause Microsoft SQL Server blocking and may cause the application to become unresponsive.

While this query is being executed, all other selects, updates, and deletes for the queried table are blocked. Microsoft CRM must wait for the original query to finish running before any other changes to the table can be completed.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435  (http://kbalertz.com/Feedback.aspx?kbNumber=904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2

APPLIES TO
  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2
Keywords: 
kbmbsmigrate kbqfe kbhotfixserver KB885754
       

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