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Article ID: 885839 - Last Review: October 27, 2006 - Revision: 1.2
The MOM 2005 Administrator Console crashes if you try to expand the Exchange 2000 rule group node
If you try to expand the
Exchange 2000
rule group node in the Microsoft
Operations Manager (MOM) 2005 Administrator Console, the MOM
2005 Administrator Console may crash without any errors. This symptom occurs if you use the
MOM 2005 Administrator Console to display lengthy
knowledge that is written in double-byte character set (DBCS) characters. Japanese, Simplified Chinese, Traditional Chinese and Korean are examples of languages that are written in DBCS characters.
This problem occurs because the rule group knowledge for the
Microsoft Japanese Exchange 2000 Management Pack contains about 9,000 Japanese characters.
If you try to view this rule group knowledge in the MOM Administrator
Console, the console crashes.
To resolve this problem, install the hotfix that is provided
on the international release CD. This hotfix must be applied to each
computer that hosts a MOM user interface. To apply this hotfix, follow these steps:
- Copy
the Mom2005-rtm-kb885839-x86-enu.exe file to either a local folder or a shared network folder.
- Run Mom2005-rtm-kb885839-x86-enu.exe
locally on each computer that hosts a MOM user interface.
Note You can run Mom2005-rtm-kb885839-x86-enu.exe from either Windows
Explorer or at a command prompt. Additionally, this hotfix affects the Browserwrapper.dll
installed file.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
APPLIES TO
- Microsoft Operations Manager (MOM) 2005
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