When you import a Management Pack in Microsoft Operations Manager MOM 2005, you may lose information that is contained in other Management Packs that reside in the same rule group.
This problem typically occurs when you import a Management Pack that resides at the root level of a MOM rule group, and you select the
Replace existing Management Pack option during the import process.
For example, when you import the Microsoft Exchange 2000 Management Pack, and you select the
Replace existing Management Pack option during the import process, information that is contained in the Microsoft Exchange Server 2003 Management Pack may be lost.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
30-Sep-2004 19:45 5.0.2749.3 1,839,856 F_mommpsupport.dll
Hotfix installation instructions
- Create a shared folder in a location that is available to all your MOM Management Servers.
- Copy the MOM2005-RTM-KB885841-X86-ENU.exe hotfix file to the new shared folder.
- Use administrative credentials to log on to each MOM Management Server in your environment. Close the MOM Administrator console and the MOM Operator console if they are open.
- On each MOM Management Server, connect to the shared folder that contains the hotfix, double-click the MOM2005-RTM-KB885841-X86-ENU.exe file, and then follow the instructions in the wizard.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates