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Article ID: 885955 - Last Review: December 3, 2007 - Revision: 2.8
The operation is unsuccessful when you run a population process on a public folder full-text index in Exchange Server 2003
When you run an incremental population or a full population
of the full-text index in Microsoft Exchange Server 2003, the population
process appears to stop responding (hang). Additionally, you experience both of
the following symptoms:
This problem occurs if you change the primary Simple Mail
Transfer Protocol (SMTP) address in the default recipient policy in Exchange
2003.
A full-text index of a public information store in Exchange 2003
depends on the default recipient policy SMTP address. If you modify the primary
SMTP address for the default recipient policy, the start address for that
full-text index is no longer correct.
Note This problem may also occur if you perform a domain rename
operation in your domain.
A full-text index of a private information
store is not affected when you modify the primary SMTP address in the Exchange
2003 default recipient policy.
To resolve this problem, remove and then re-create the
full-text index for the public information store. To do this, follow these
steps.
Important The removal and re-creation of the full-text index will make this
index unavailable for client access. Additionally, the re-creation of this
index may use lots of resources on your Exchange computer. Therefore, we
recommend that you perform this procedure during a period of low client
activity.
- Start the Microsoft Exchange System Manager tool. To do
this, click Start, point to All Programs,
point to Microsoft Exchange, and then click System
Manager.
- Expand Servers, expand your Exchange
computer, and then expand the storage group that contains the public
information store that you want to remove the full-text index from.
- Right-click the public folder store that the full-text
index is created on, and then click Properties.
- Click the Full-Text Indexing tab, click to
clear the This index is currently available for searching by
clients check box, and then click OK.
- Right-click the public folder store that the full-text
index is created on, and then click Delete Full-Text
Index.
- When you are prompted with the following message, click
Yes:
Deleting the full-text index on
this store will remove the existing catalog file.
Do you wish to
continue?
- When you are prompted with the following message, click
Yes:
This option will stop any
in-process full-text indexing. Indexing will continue at the next scheduled
time or by manually updating or rebuilding the index.
Do you want to
continue?
- Right-click the public folder store that you want to create
the full-text index on, and then click Create Full-Text
Index.
- In the Select the location to create the
catalog box, type the path to where you want to create the catalog,
and then click OK.
- Right-click the public folder store, and then click
Start Full Population.
- When you are prompted with the following message, click
Yes:
The update process will start
immediately and, depending on the size of your store, could take time and
server resources.
Do you want to continue?
- When you are prompted with the following message, click
Yes:
The full population of the
full-text index will take significantly longer than an incremental population.
Are you sure you want to continue?
- After the full-text population process is completed,
configure and run an incremental population of the full-text index before you
enable this full-text index for searching.
For additional information about how to configure full-text
indexing in Exchange 2003, see
Working with the Exchange Server 2003 Store . To obtain this book, visit the following Microsoft Web site:
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
The Search Administrative Tool (mssearch_admin) is also
available to "reset" the full-text index. This tool is included in the Exchange
Server All-In-One Tools. To obtain this tool, visit the following Microsoft Web
site:
The Search Administrative Tool is intended to let you perform all
the following functions:
- Determine which Exchange stores in your domain have
full-text indexes configured.
- Obtain the status of the existing full-text indexes on the
local Exchange computer. It also provides additional information about those
full-text indexes.
Note This tool provides more information about the full-text index
than is available through the Exchange System Manager tool. - Repair your existing full-text indexes after you perform
one or both of the following procedures:
- A domain rename operation.
- A modification of the primary SMTP address in the
Exchange default recipient policy.
- Use command-line commands to interact with an existing
full-text index. You can perform all the following actions by using a
command-line command:
- Enable the index for searching.
- Disable the index for searching.
- Start a full population of the index.
- Start an incremental population of the
index.
- Pause the current index population
operation.
- Resume the current index population
operation.
- Stop the current index population operation.
- Reset the index. Use this command as a replacement for
the deletion and re-creation of the full-text index.
For additional information about how to deploy or configure
Exchange 2003, visit the following Microsoft Web site:
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Windows Small Business Server 2003 Premium Edition
- Microsoft Windows Small Business Server 2003 Standard Edition
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