In the Microsoft Operations Manager (MOM) 2005 Operator
console, the state of a MOM 2005 agent does not change after you resolve all
alerts for a computer whose state is
Error or
Warning.
Note As expected, the state of the MOM 2005 Management Server is
changed to
Success after you resolve all alerts for the
computer.
This problem occurs because the alerts are incorrectly triggered
for the MOM 2005 Management Server instead of the MOM 2005 agent.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You do not have to restart the computer after you apply this
hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
27-Mar-2005 23:12 6.0.2900.2180 117,992 Mom2005-rtm-kb891200-x86-enu.exe
After the hotfix is applied, the following files will have the
listed attributes or later:
Date Time Size File name
--------------------------------------------------------------
04-Mar-2005 20:07 137,728 Momrunscript.exe
04-Mar-2005 19:43 35,694 Q891200.sql
14-Mar-2005 19:13 44,032 Readme.doc
Installation instructions
To install this hotfix, follow these steps:
- Copy the Mom2005-rtm-kb891200-x86-enu.exe file to a local
folder or to a shared folder on a network. If you use a shared folder, make
sure that you can access the folder from the computers that require this
hotfix.
- Use administrative credentials to log on to a Management Server that requires this hotfix.
- Run the Mom2005-rtm-kb891200-x86-enu.exe file. You can run
the file at a command prompt. Or, you can use Windows Explorer to run the
file.
- Repeat steps 2 through 3 on each computer that requires
this hotfix.
Microsoft has confirmed that this is a bug in the Microsoft
products that are listed in the "Applies to"
section.
This hotfix makes a change to one of the Microsoft SQL
Server procedures in the MOM 2005 database. The
Alert Suppression tab of a rule property dialog box contains the
Computer check box and the
Domain check box. If you do not select these check boxes after you apply
this hotfix, only the first MOM 2005 agent that meets the criteria for that
rule will trigger the alerts. Subsequent MOM 2005 agents that also meet the
rule criteria will not trigger alerts. The state of these MOM 2005 agents will
not be changed. If you want to change the state of multiple MOM 2005 agents after
you apply this hotfix, click to select the
Computer check box and the
Domain check box.
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates