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You receive an Unable to display the folder. The calendar folder could not be found error message when you try to view the Free/Busy information of a shared calendar that belongs to someone else in Outlook 2003, Outlook 2002, or in MSN

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 898853 - Last Review: September 20, 2011 - Revision: 3.0

You receive an "Unable to display the folder. The calendar folder could not be found" error message when you try to view the Free/Busy information of a shared calendar that belongs to someone else in Outlook 2003, Outlook 2002, or in MSN

View products that this article applies to.

SYMPTOMS

When you try to view the Free/Busy information of a shared calendar that belongs to someone else in Microsoft Office Outlook 2003, in Microsoft Outlook 2002, or in MSN, The Microsoft Network, you may receive an error message that is similar to the following message:
Unable to display the folder. The calendar folder could not be found.
You receive the error message even though the person who owns the shared calendar has given you permission to access the shared calendar.
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CAUSE

This problem occurs if you have not restarted Outlook 2003, Outlook 2002, or reopened MSN, after the person who owns the shared calendar gave you permission to access the shared calendar.
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RESOLUTION

To resolve this problem, you must re-start Outlook 2003, Outlook 2002, or reopen MSN.
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APPLIES TO
  • MSN
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office Outlook Connector
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Keywords: 
kbtshoot kbprb KB898853
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Phil Robeson - philliprobeson NOSPAM-AT-NOSPAM winn-dixie.com Reported as Irrelevant  
Written: 10/31/2006 7:43 AM
This does not fix the problem. Some have suggested deleting the ost file, but that is a temporary fix. Microsoft hasn't said much about it.

bdimag Reported as Irrelevant  
Written: 2/21/2007 10:09 AM
Does not work for me, neither does this ost fix I hear so much about - I wasnt even in cached mode so I had no ost file.

donrico Report As Irrelevant  
Written: 5/22/2007 8:05 AM
the ost thing is like a fluke, because i opened the exchange profile on another machine that wouldnt even have the ost and i get the same error. it turns out that even though the user was added to the delegates and given permissions to the calendar to editor or whatever, the permissions didn't hold. there must be something wrong with that cpl program. if you go back into delegates and select permission for that user, you will notice that the ones you thought you set aren't there. set them and it should work fine.

Richard K Report As Irrelevant  
Written: 1/7/2008 6:08 PM
I have the same issue, user 1 cannot connect to user 2's calendar. Have restarted Outlook 2003 and Windows, have uncached and recached, tried a new profile and reset permissions. I can log into windows as admin account (rights to exchange mailbox for user 2) and open User 1's mailbox in Outlook then connect to user 2's calendar, but opening Outlook (run as...) as user does not work from the same PC. The only fix I have seen where people get success is moving the mailbox to another store. I have not tried this as I only have 1 store!



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