You may experience either of the following symptoms on a computer that is running Microsoft Operations Manager
(MOM) 2005:
- The Microsoft Operations Manager service stops processing data. Additionally, MOM 2005 Management
Server or the MOM 2005 agent may generate the following events:
Event ID: 21421
Description: The response has been running more than 300
seconds and exceeded the time allowed to run.
Event ID: 21423
Description: The host process for script responses will be
restarted to recover from responses that might have been engaged in an infinite
loop or hanging.
Event ID: 21268
Description: Agent incoming data queue submission has been
blocked.
Event ID: 21269
Description: The agent incoming queue now has sufficient
space or is available to process new data (not relevant to outgoing
queue).
This problem occurs under heavy
load conditions or when the network connection is unavailable. - A MOM 2005 agent generates event 25257 when the agent tries to
parse an Internet Information Services (IIS) log that contains characters
from one or more of the following languages:
- Greek
- Japanese
- Korean
- Simplified Chinese
- Traditional
Chinese
When this problem occurs, an event that is similar to the following may appear in the MOM Operator console:Event Type: Warning
Event Source: Microsoft Operations Manager
Event Category: MOM Agent
Event ID: 25257
Description: The Application Log Provider has encountered an unrecoverable error.
Source: Internet Information web server log
Description: IIS Application Log - Web Server
This problem occurs when the following conditions are true:- The MOM 2005 agent is installed on a server that is running a Korean language version of Windows.
- The server is running a Korean language version of IIS.
- The IIS management pack is installed.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this
hotfix. The MOM service will restart after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------------------------------------
13-Jul-2005 04:33 6.0.2900.2180 3,218,680 Mom2005-rtm-kb900333-x86-ia64-enu.exe
After this hotfix is installed, the following files will have
the listed attributes or later file attributes:
Date Time Version Size File name
------------------------------------------------------------------------------------
07-Jul-2005 18:22 51,944 Eemengine.tlb
07-Jul-2005 18:22 5.0.2749.27 899,824 Momactions.dll
07-Jul-2005 18:22 5.0.2749.27 1,531,120 Momdbconnector.dll
07-Jul-2005 18:22 5.0.2749.27 1,630,960 Momengine.dll
07-Jul-2005 18:22 5.0.2749.27 362,736 Momforwardingconnector.dll
07-Jul-2005 18:22 5.0.2749.27 61,168 Momhost.exe
13-Aug-2004 11:55 5.0.2749.0 179,712 Mommsgs.dll
Installation instructions
Apply this hotfix to every computer that meets one of
the following conditions:
- The computer hosts a Microsoft Operations Manager 2005
Management Server.
- The computer hosts a Microsoft
Operations Manager 2005 agent that was manually installed.
To apply this hotfix, follow these steps:
- Manually apply this hotfix to every MOM 2005 server in
your MOM management groups. To do this, follow these steps:
- Copy the MOM2005-RTM-KB900333-X86-IA64-ENU.exe file to a local
folder or to a network shared folder. If you use a network shared folder, make
sure that you can access the folder from the computers that require this
hotfix.
- Log on as an administrator to a computer that
requires this hotfix.
- Run the MOM2005-RTM-KB900333-X86-IA64-ENU.exe file on the computer that requires the hotfix. You can run the file at
a command prompt. Or, you can run the file by using Windows
Explorer.
- Repeat steps b and c on each computer that requires
this hotfix.
- Apply this hotfix to the MOM 2005 agent component. To do this,
follow these steps:
- Use the MOM 2005 Administrator console to apply this
hotfix to MOM 2005 agents whose control level is set to Full. The MOM 2005 agents that can be automatically
patched are listed in the following folder:
Microsoft Operations Manager
(ServerName)\Administration\Computers\Pending Actions
- Manually apply this hotfix to every MOM 2005 agent
whose control level is set to None. These agents are
listed in the following folder:
Microsoft Operations Manager
(ServerName)\Administration\Computers\Agent-managed Computers
- Apply the hotfix to MOM agent computers whose control level was set to Full after the hotfix was applied to the MOM server. You can manually apply the hotfix, or you can set the MOM server to apply the hotfix. To set the MOM server to apply the hotfix, follow these steps:
- In the MOM Administrator console, expand Administration, expand Computers, and then click Pending Actions.
-
Right-click the computer, and then click Approve Manual Agent Installation Now.
- Click the Agent-managed Computers
folder.
- In the right pane, right-click the MOM 2005 agent, and then click Update Agent Settings.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates