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You cannot complete the installation process when you try to install a Microsoft Operations Manager (MOM) 2005 management server

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 904744 - Last Review: January 30, 2007 - Revision: 1.2

You cannot complete the installation process when you try to install a Microsoft Operations Manager (MOM) 2005 management server

View products that this article applies to.

SYMPTOMS

When you try to install a Microsoft Operations Manager (MOM) 2005 management server, you may experience the following symptoms:
  • You cannot complete the installation process. Specifically, the Next command in the Installation Wizard is unavailable.

    Note The Next button appears dimmed.
  • You receive the following error message:
    Database not found
    However, there is no event log, no Microsoft SQL Server error log, and no MOM 2005 management server error log that reports this problem.
  • The following information appears in the SQL Profiler when you try to trace the error in the installation process:
    SELECT count(*) FROM [msdb].[dbo].[sysjobs] WHERE name like 'OnePoint%'
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CAUSE

This problem occurs because the MOM 2005 management server installer checks for the OnePoint database by querying the Sysjobs tables for the standard OnePoint jobs. If there are no jobs whose names start with"OnePoint" in the Sysjobs table, the installation program assumes that the database is not correctly configured. Therefore, you cannot continue to install the MOM 2005 management server.
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WORKAROUND

To work around this problem, manually create a job that uses a name that starts with "OnePoint," and then install the MOM 2005 management server.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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REFERENCES

For more information about how to create a job, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/aa176968(SQL.80).aspx (http://msdn2.microsoft.com/en-us/library/aa176968(SQL.80).aspx)
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APPLIES TO
  • Microsoft Operations Manager (MOM) 2005
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Keywords: 
kberrmsg kbtshoot kbprb KB904744
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