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Article ID: 904748 - Last Review: October 27, 2006 - Revision: 1.2
The MOM service process (Momservice.exe) unexpectedly shuts down and you receive an event in the Application log on the Microsoft Operations Manager 2005 Management Server
The MOM service process (Momservice.exe) unexpectedly shuts
down. Additionally, you receive an event in the Application log on the Microsoft Operations Manager (MOM) 2005
Management Server that is similar to the following event:
Event Type:
Error
Event Source: Microsoft Operations Manager
Event ID: 1000
Description:
Faulting application momservice.exe, version 5.0.2749.0, stamp 411d1d01, faulting module momdbconnector.dll, version 5.0.2749.0, stamp 411d1d1a, debug? 0, fault address 0x000ab79c.
This symptom occurs if the following conditions are
true:
- The provider name of the event rule of the collection type is Security.
- The "with event id" setting of the event rule of the collection type is 540. However, this issue may also occur if the "with event id" setting is set to a different event ID.
This problem occurs if the following conditions are
true:
- MOM 2005 is configured to collect event parameters through a collection type event rule.
- MOM 2005 cannot
correctly parse the event parameters before MOM 2005 writes the event data to the
database.
Therefore, an access violation occurs
and the MOM service stops.
To work around this problem, change the collection type event rule
to not collect event parameters. To change the collection type event rule
to not collect event parameters, follow these steps:
- Start the MOM 2005 Administrator Console.
- Expand Microsoft Operations Manager
(MOM Server Name), expand Management
Packs, expand Rule Groups, and then click the collection type event rule.
- In the right pane, double-click the collection type event rule, and then
click the Parameter Storage tab.
- Under
Parameters, click Store no event parameters or Store all event parameters, and then click OK.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
APPLIES TO
- Microsoft Operations Manager (MOM) 2005
| kberrmsg kbtshoot kbprb KB904748 |
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