You add a new resource from Active Directory by using the Insert New resource from Active Directory menu in Microsoft Office Project Professional 2003. When you do this, Microsoft Project Web Access (PWA) cannot synchronize a user.

This problem may occur if a user's relative distinguished name (also known as RDN) differs from the user's display name.

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Project 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Project 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Project 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Note This hotfix corrects only the problem that is described in this article so that it no longer occurs. If the symptoms described earlier continue to occur after you apply the hotfix, contact Microsoft Customer Service and Support The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Project 2003 Service Pack 3.

After you apply this hotfix, future problems are prevented. However, this hotfix will not fix any resource names that are already in the problem state. To fix resource names that are already in the problem state, the PWA administrator must manually change the names in the Enterprise Resource Pool so that they match the display names in Active Directory. For more information, click the following article number to view the article in the Microsoft Knowledge Base: