
	Search KbAlertz Advanced Search

Receive Microsoft Knowledge Base articles by E-Mail?

Every night we scan the Microsoft Knowledge Base. If technologies you're interested in are updated, we'll send you an e-mail. You only get one e-mail a day, and only when new articles are added.

Click here to create a
FREE account

Already have an account?
[Click here to Login]

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Ads by Lake Quincy Media

Article ID: 911455 - Last Review: August 21, 2007 - Revision: 1.3

Error message when you install Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers: "The SQL Server Reporting Services RSKeyMgmt utility failed with the exit code 1"

View products that this article applies to.

Expand all | Collapse all

SYMPTOMS

When you install Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, you receive the following error message:

Error| System.Exception: Action Microsoft.Crm.Setup.Server.RSPrepareForMiniSetupAction failed. ---> System.Configuration.Install.InstallException: The SQL Server Reporting Services RSKeyMgmt utility failed with the exit code 1 and message: Are you sure you want to extract the key from the report server (Y/N)? The Report Server Windows service is not responding to RPC requests. The service may not be running.

RESOLUTION

To resolve this problem, restart the ReportServer service, and then start the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Setup program. To restart the ReportServer service, follow these steps:

Click Start, click Run, type services.msc, and then click OK.
Right-click ReportServer, and then click Restart.

APPLIES TO

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

Back to the top

kbmbscrm40no kbtshoot kbmbsinstallation kberrmsg kbmbsmigrate kbbug KB911455

Community Feedback System

Very often, it takes hours to solve a problem. Very often, you've looked high and low, and have tried a lot of solutions. When you finally found it, chances are, it was because someone else helped you. Here's your chance to give back. Use our community feedback tool to let others know what worked for you and what didn't.

Please also understand that the community feedback system is not warranted to be correct, it's simply a system that we've built to let people try and help each other. If something in a feedback response doesn't make sense to you, or you're not comfortable making changes that the feedback talks about (like registry edits), please consult a professional.

Thank you for using kbAlertz.com Feedback System.

-- Scott Cate