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Article ID: 921890 - Last Review: December 7, 2006 - Revision: 2.2
Error message when you use the Advanced Find feature to look up Quick Campaign items in Microsoft Dynamics CRM 3.0: "The root element is missing"
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you use the Advanced Find feature to look up Quick Campaign items in Microsoft Dynamics CRM 3.0, you may receive the following error message:
Server Error
The root element is missing.
Additionally, you find the following error message in the Application log:
[XmlException: The root element is missing.]
System.Xml.XmlTextReader.Read() +876
Microsoft.Crm.Web.Controls.Lookup.LookupDataPage.RenderResults(String resultsXml) +112
Microsoft.Crm.Web.Controls.Lookup.LookupDataPage.RenderLookupData() +55
_ASP.lookupdata_aspx.__Render__control1(HtmlTextWriter __output, Control parameterContainer) +175
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +27
System.Web.UI.Control.Render(HtmlTextWriter writer) +7
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +243
System.Web.UI.Page.ProcessRequestMain() +1926
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815Â
(http://kbalertz.com/Feedback.aspx?kbNumber=922815/
)
Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
887283Â
(http://kbalertz.com/Feedback.aspx?kbNumber=887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
| kbfix kberrmsg kbbug kbhotfixserver kbqfe kbmbsmigrate KB921890 |
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