Consider the following scenario. You write a message to the SMTP Pickup folder on a Microsoft Windows Server 2003-based computer that is running Microsoft Internet Information Services (IIS) 6.0. The disablePickupDotStuff value is set to 0 in the IIS metabase by using the Smtpmd.exe tool. Alternatively, the SMTPDotStuffPickupDirFiles value is set to 0 in the IIS metabase by using the Metabase Explorer tool. In this scenario, some messages may be stuck in SMTP queue. When you view the messages, all the messages end with \r\n. instead of \r\n...\r\n.

After you apply this hotfix, the trailing dotCRLFm will be removed only when disablePickupDotStuff is set to 1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Windows Server 2003 Service Pack 1 must be installed before you apply this hotfix.

Restart requirement

You must restart the IIS 6.0 Admin Service after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86IA-64x64

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Warning If you edit the metabase incorrectly, you can cause serious problems that may require you to reinstall any product that uses the metabase. Microsoft cannot guarantee that problems that result if you incorrectly edit the metabase can be solved. Edit the metabase at your own risk.

Note Always back up the metabase before you edit it.

If you want to remove the trailing .\r\n in an e-mail message that is dropped in the pickup folder, the disablePickupDotStuff property should be set to 1. If you do not want to remove the trailing .\r\n, the disablePickupDotStuff property should be set to 0. Alternatively, do not set the disablePickupDotStuff property. By default, the disablePickupDotStuff property is set to 0.

To set the DisablePickupDotStuff key value, use one of the following methods.

Method 1: Use the Smtpmd.exe utility

Note The Smtpmd.exe utility that you use to set this key is not available publicly. You must contact Microsoft Support to obtain this utility.

For more information about how to contact Microsoft Support, visit the following Microsoft Web site: To set the DisablePickupDotStuff key, use one of the following commands in the Smtpmd.exe utility:

• Smtpmd set smtpsvc/1/DisablePickupDotStuff 1
• Smtpmd set smtpsvc/1/DisablePickupDotStuff 0

Note You must restart Internet Information Services to apply the changes.

Method 2: Use Metabase Explorer

Metabase Explorer is included in the IIS 6.0 Resource Kit Tools. To obtain the IIS 6.0 Resource Kit Tools, visit the following Microsoft Web site:

1. Run Metabase Explorer against the computer that is running the Simple Mail Transfer Protocol (SMTP) service.
2. Click Start, point to All Programs, point to IIS Resources, point to Metabase Explorer, and then click Metabase Explorer.
3. Expand LM, and then expand SmtpSvc.
4. Right-click the virtual instance object that you want to change, and then click Properties. Typically, this is the first virtual instance. This is indicated by a subnode named 1 under the SmtpSvc node.
   
   Note The virtual server instance object is the number that is associated with the default SMTP virtual server in IIS Manager. If there is only one SMTP virtual server, the number is 1.
5. Make sure that the value for the SMTPDotStuffPickupDirFiles property that has the ID of 37030 is set to 0 or 1, and then, click OK.
   
   Note Both disablePickupDotStuff and SMTPDotStuffPickupDirFiles will map to the same metabase ID 37030 from the different tool. In Metabase Explorer, you must use the SMTPDotStuffPickupDirFiles property instead of the DisablePickupDotStuff property.
6. Exit Metabase Explorer.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base: