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©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

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Article ID: 925713 - Last Review: October 15, 2007 - Revision: 1.3

Error message when you open a Web page that uses Excel Web Access in SharePoint Server 2007: "You do not have permissions to open this file on Excel Services" or "Excel cannot load the workbook that you requested"

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SYMPTOMS

You open a Web page that uses Excel Web Access in Microsoft Office SharePoint Server 2007. If Excel Web Access uses a file from a UNC path that is in a trusted location, the file does not open.

Additionally, you receive one of the following error messages:

You do not have permissions to open this file on Excel Services. Make sure that the file is in an Excel Services trusted location and that you have access to the file.

Excel Services cannot load the workbook that you requested.

WORKAROUND

To work around this issue, use one or more of the following methods, as appropriate for your situation:

Make sure that the location type for the trusted location is in UNC format.
Make sure that the file access method on the server is set to process account.
Make sure that the account that is running Excel Services has permissions to access the UNC share.

APPLIES TO

Microsoft Office SharePoint Server 2007
Microsoft SharePoint Foundation 2010
Microsoft SharePoint Server 2010

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