When you try to install a 2007 Microsoft Office suite on a
64-bit version of Microsoft Windows Server 2003, the 2007 Office suite Setup
program may abruptly exit or crash.
You
may also receive the following error message in the installation log
file:
Error: failed MsiEnumProducts ErrorCode:
2(0x2).
Additionally, you may receive the following error when you try to install a 2007 Office suite on a 64-bit Terminal Server:
Setup did not complete successfully. We are sorry for the inconvenience.
This problem may occur when the 64-bit version of Windows
Server 2003 is running Terminal Services in relaxed security mode. The 2007
Office suite Setup program is only supported when Terminal Services is running
in full security mode.
- Relaxed security mode provides an environment that is
compatible with most legacy programs. It also emulates the Windows NT Server
4.0, Terminal Server Edition permissions compatibility mode.
- Full security mode helps provides a secure environment, and
programs must be written to run in the context of an ordinary user.
To work around this issue, you must run Terminal Services in
full security mode. When you run Terminal Services in full security mode,
Terminal Server users will have the same permissions as members of the Users
group. To do this, follow these steps:
- Open Terminal Services Configuration.
- Click Server Settings.
- Right-click Permission Compatibility, and
then click Properties.
- Click to select the Full Security check
box, and then click OK.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756Â
(http://kbalertz.com/Feedback.aspx?kbNumber=322756/
)
How to back up and restore the registry in Windows
Alternatively,
follow these steps to work around this issue:
- Click Start, click Run,
type regedit, and then click OK.
- Expand
HKEY_CLASSES_ROOT
, right-click
Wow6432Node
, point to
New, and then click Key. - Right-click the new registry subkey, click
Rename, type Installer, and then press
ENTER.
- Right-click
Installer
, point to
New, and then click Key. - Right-click the new registry subkey, click
Rename, type Products, and then press
ENTER.
- Exit Registry Editor.
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
If you are using a Retail version of a 2007 Office suite or
program, the suite or program may not run.
For more information, click the following article number about this issue to view the article about this issue in the Microsoft Knowledge Base:
924622Â
(http://kbalertz.com/Feedback.aspx?kbNumber=924622/
)
Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office <Program> cannot be used on Terminal Server"