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Article ID: 928147 - Last Review: December 1, 2006 - Revision: 2.0
Error message when you click "Mail Recipient" in an Office XP application: "<Application> could not load the e-mail envelope"
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986Â
(http://kbalertz.com/Feedback.aspx?kbNumber=256986/
)
Description of the Microsoft Windows registry
When you click
Mail Recipient in a
Microsoft Office XP application, you receive the following error
message:
Application could not
load the e-mail envelope. This could be cause by a network connection problem
or a problem with your Office installation
This issue does not occur
when you click
Mail Recipient (as Attachment) or
Mail
Recipient (for Review).
Note This issue occurs in Microsoft Office Word 2002, Microsoft Office
Excel 2002, Microsoft Office PowerPoint 2002, and Microsoft Office Publisher
2002.
This issue occurs if a version of Microsoft Office 2003 was
previously installed on the computer.
To resolve this issue, follow these steps:
- Use Add or Remove Programs in Control Panel to remove
Office 2003.
- Repair or reinstall Office XP.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
If the previous steps do not resolve the issue, do the following:
- Click
Start, click Run, type
regedit, and then click OK.
- Locate and then click the following registry subkey:
HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.2\0\win32
- In the right pane,
double-click the Default registry entry.
- In the Value data field, replace
Office11 with Office10, and then click
OK. For example, replace C:\Program Files\Microsoft
Office\OFFICE11\msoutl.olb with C:\Program Files\Microsoft
Office\OFFICE10\msoutl.olb.
APPLIES TO
- Microsoft Office XP Professional
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft Publisher 2002 Standard Edition
| kberrmsg kbtshoot kbprb kbexpertisebeginner KB928147 |
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