Microsoft Knowledge Base Email Alertz

You are prompted two times to type your username and your password when you try to open or to save a 2007 Office document

Search KbAlertz

Advanced Search

Receive Microsoft Knowledge Base articles by E-Mail?

Every night we scan the Microsoft Knowledge Base. If technologies you're interested in are updated, we'll send you an e-mail. You only get one e-mail a day, and only when new articles are added.

Click here to create a
FREE account
Already have an account?
[Click here to Login]











Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 928151 - Last Review: October 15, 2007 - Revision: 1.4

You are prompted two times to type your username and your password when you try to open or to save a 2007 Office document

SYMPTOMS

You try to open a 2007 Microsoft Office document that is on a shared folder, or you try to save a 2007 Office document to a shared folder. When you do this, you are prompted two times to type your username and your password to access the shared folder.

CAUSE

This issue occurs if the following conditions are true:
  • The shared folder is on an international domain name (IDN) server.
  • The 2007 Office suite or program is installed on a computer that runs Windows Vista.
The 2007 Office programs use the common file dialog interface that is provided by Microsoft Windows. Windows Vista uses two separate network stacks for network transactions. These network stacks do not share credentials with one another. Each network stack prompts you for network credentials when you try to open or to share a file over the network.

WORKAROUND

To work around this issue, click to select the Remember my password check box when you type your username and your password for the first time.

APPLIES TO
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Word 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office SharePoint Designer 2007
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbpasswords kbsavefile kbopenfile kbexpertisebeginner kbtshoot kbprb kbpubtypekc KB928151
       

Community Feedback System

Very often, it takes hours to solve a problem. Very often, you've looked high and low, and have tried a lot of solutions. When you finally found it, chances are, it was because someone else helped you. Here's your chance to give back. Use our community feedback tool to let others know what worked for you and what didn't.

Please also understand that the community feedback system is not warranted to be correct, it's simply a system that we've built to let people try and help each other. If something in a feedback response doesn't make sense to you, or you're not comfortable making changes that the feedback talks about (like registry edits), please consult a professional.

Thank you for using kbAlertz.com Feedback System.

-- Scott Cate