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FIX: Error message in BizTalk Server 2004: The message was not found in the Message Box or the Tracking databases

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 929238 - Last Review: October 8, 2011 - Revision: 2.0

FIX: Error message in BizTalk Server 2004: "The message was not found in the Message Box or the Tracking databases"

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On This Page

SYMPTOMS

When you configure the Health and Activity Tracking (HAT) tool to save all tracked messages for an orchestration in Microsoft BizTalk Server 2004, you may receive an error message that resembles the following:
The message was not found in the Message Box or the Tracking databases. This may be caused by one of the following conditions: (1) message tracking is not enabled; (2) the message(s) is no longer referenced by a running or suspended service instance; (3) the Message Box tracking tables have been automatically purged; or (4) the SQL Server agent is not running on the Message Box servers.

CAUSE

The HAT tool passes the incorrect GUID for the orchestration to the bts_InsertStaticTrackingInfo stored procedure. Therefore, the tracking options that are selected in the HAT tool are applied to the wrong orchestration.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft BizTalk Server 2004 Service Pack 2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Microsoft.biztalk.brmacontrols.dll3.0.7411.01,616,69610-Dec-200604:38
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://kbalertz.com/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft BizTalk Server 2004 Standard Edition
  • Microsoft BizTalk Server 2004 Partner Edition
  • Microsoft BizTalk Server 2004 Enterprise Edition
  • Microsoft BizTalk Server 2004 Developer Edition
Keywords: 
kbautohotfix kbbiztalk2004presp3fix kbbtshat kbbts kberrmsg kbbug kbfix kbhotfixserver kbqfe KB929238
       

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