Microsoft Knowledge Base Email Alertz

The e-mail message header does not print when you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express

Search KbAlertz

Advanced Search

Receive Microsoft Knowledge Base articles by E-Mail?

Every night we scan the Microsoft Knowledge Base. If technologies you're interested in are updated, we'll send you an e-mail. You only get one e-mail a day, and only when new articles are added.

Click here to create a
FREE account
Already have an account?
[Click here to Login]











Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 931657 - Last Review: October 8, 2011 - Revision: 4.0

The e-mail message header does not print when you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express

SYMPTOMS

When you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express, the message header information does not print. This problem only occurs when Windows Internet Explorer 7 is installed.

Note This problem may also occur in earlier versions of Office Outlook. However, this problem does not occur in Microsoft Office Outlook 2007.

CAUSE

This problem occurs when the "Shrink to Fit" feature is enabled, and the size of the message is reduced in order to fit on the printed page. When this occurs, the message header is not printed.

RESOLUTION

To resolve this problem, apply the latest cumulative security update for Internet Explorer. To obtain the latest update, visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
Note This update was first included in security update 931768 (MS07-027). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931768  (http://kbalertz.com/Feedback.aspx?kbNumber=931768/ ) MS07-027: Cumulative Security Update for Internet Explorer

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://kbalertz.com/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Internet Explorer 7
  • Microsoft Office Outlook 2003
  • Microsoft Outlook Express 5.5
Keywords: 
kbvistasp1fix kbexpertisebeginner kbprb kbfix kbbug kbqfe KB931657
       

Community Feedback System

Very often, it takes hours to solve a problem. Very often, you've looked high and low, and have tried a lot of solutions. When you finally found it, chances are, it was because someone else helped you. Here's your chance to give back. Use our community feedback tool to let others know what worked for you and what didn't.

Please also understand that the community feedback system is not warranted to be correct, it's simply a system that we've built to let people try and help each other. If something in a feedback response doesn't make sense to you, or you're not comfortable making changes that the feedback talks about (like registry edits), please consult a professional.

Thank you for using kbAlertz.com Feedback System.

-- Scott Cate