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Routing an incoming fax to a shared printer fails in Windows Vista

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 931717 - Last Review: March 19, 2007 - Revision: 1.3

Routing an incoming fax to a shared printer fails in Windows Vista

SYMPTOMS

When you try to route incoming faxes to a shared printer in Windows Vista, the print job fails.

CAUSE

This issue may occur if the following conditions are true:
  • The computer that receives the incoming fax is logged on to the network in workgroup mode.
  • The shared printer is connected to a computer that uses domain credentials to connect to the network.

WORKAROUND

To work around this issue, use one of the following methods:
  • Log on to the computer that receives faxes by using domain credentials.
  • Route faxes to a printer that is connected to the computer where the fax is received.
  • Route faxes to a printer that is available on the workgroup.

APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbtshoot kbexpertiseinter kbprb KB931717
       

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