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(932540) - Discusses the problem in which Internet Explorer 7 closes immediately when you start it. Provides a resolution.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 932540 - Last Review: October 27, 2007 - Revision: 1.1

Internet Explorer 7 closes immediately when you start Internet Explorer 7

SYMPTOMS

When you start Windows Internet Explorer 7, Internet Explorer 7 closes immediately. When an application uses the Internet Explorer Web browser control, the application closes immediately.

Additionally, you may receive the following error message when you start Internet Explorer 7 or when you start the application that uses the Internet Explorer Web browser control:
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL.

CAUSE

This problem may occur if the PSAPI.dll file is registered incorrectly.

RESOLUTION

To resolve this problem, remove or rename all the instances of the PSAPI.dll file that are located in the folder for the application that closes. The PSAPI.dll file is a component that is not redistributable. The PSAPI.dll file must only be located in the Windows folder or in the Windows\System32 folder.

APPLIES TO
  • Windows Internet Explorer 7
Keywords: 
kbtshoot kbprb KB932540
       

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I tried this Report As Irrelevant  
Written: 3/13/2007 10:41 AM
I deleted all instances of the dll and it had no effect at all. A work around that has worked for me, is to click on the IE7 application when it is starting and then to click off of it before it closes. This is all that has worked for me so far.

Anonymous User Report As Irrelevant  
Written: 3/26/2008 5:25 PM
Same here, the psapi.dll didn't work for me, but this did: http://support.microsoft.com/kb/928427