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(934406) - Describes an issue that occurs when you type a number in a form field and then exit the form field, and the number that you typed disappears in Microsoft Dynamics CRM 3.0. Provides steps to resolve this issue.

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
Article ID: 934406 - Last Review: November 21, 2007 - Revision: 2.1

A number that you typed in a form field disappears in Microsoft Dynamics CRM 3.0

View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://kbalertz.com/Feedback.aspx?kbNumber=256986/ ) Description of the Microsoft Windows registry

SYMPTOMS

Consider the following scenario. You complete a form in Microsoft Dynamics CRM 3.0. You type a number in a form field. Then, you exit the form field. In this scenario, the number that you typed disappears.

This issue may occur if the following conditions are true:
  • The CRMAppPool application pool is using the NETWORK SERVICE service, and the NETWORK SERVICE service is running on an English version of the Microsoft Windows operating system.
  • The number format setting in Microsoft Dynamics CRM is set to the #.###,00European Number (eu) format.
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CAUSE

This issue occurs because numbers that are typed into a form field are validated against a format mask. The mask is created based on the Regional and Language Options of the user account that is used to run the CRMAppPool application pool. If the mask does not match the Number Grouping setting in Microsoft Dynamics CRM, the number that was typed into the form field may be validated as invalid and discarded.
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RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, change the number format definitions in the security identifier (SID) that is associated with the NETWORK SERVICE account to values that are consistent with the Microsoft Dynamics CRM number settings.

To do this, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_USERS\S-1-5-20\Control Panel\International
  3. Right-click sDecimal, and then click Modify.
  4. In the Value data box, type a comma ( , ), and then click OK.
  5. Right-click sThousand, and then click Modify.
  6. In the Value data box, type a period ( . ), and then click OK.
  7. On the File menu, click Exit to exit Registry Editor.
  8. Restart the IIS Admin Service. To do this, click Start, click Run, type iisreset, and then click OK.
The CRMAppPool application pool may use a domain user account if you are running multiple Microsoft CRM servers in a clustered environment for load balancing purposes. If the CRMAppPool application pool is using a domain user account, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
  3. Locate values that are similar to the following keys:
    • S-1-5-18: This value represents the Local System account.
    • S-1-5-19: This value represents the Network Service account.
    • S-1-5-21-272137981-247681506-2237351821-500: This value represents the domain account that is used for the CRMAppPool application pool. The actual value may be different.
  4. Locate the value that represents the domain account that is used for the CRMAppPool application pool.
  5. Open the \Control Panel\International registry subkey.
  6. Right-click sDecimal, and then click Modify.
  7. In the Value data box, type a comma (,), and then click OK.
  8. Right-click sThousand, and then click Modify.
  9. In the Value data box, type a period (.), and then click OK.
  10. On the File menu, click Exit to exit Registry Editor.
  11. Restart the IIS Admin Service. To do this, click Start, click Run, type iisreset, and then click OK.
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MORE INFORMATION

For more information about security identifiers, click the following article number to view the article in the Microsoft Knowledge Base:
243330  (http://kbalertz.com/Feedback.aspx?kbNumber=243330/ ) Well-known security identifiers in Windows operating systems
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APPLIES TO
  • Microsoft Dynamics CRM 3.0
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Keywords: 
kbtshoot kbmbsadministration kbmbsmigrate kbprb KB934406
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