When you try to deploy (push) an agent update to a managed computer in Microsoft Operations Manager (MOM) 2005, you receive the following error message:
The MOM Server failed to apply software updates to computer 'computer name'
Error Code: -2147024662
Error Description: More data is available.
Microsoft Installer Error Description: No Description Available
You experience this problem when you try to apply a MOM agent update to a computer that has previously been updated.
This problem may occur if the \
MOM 2005 installation folder\
Platform\Patches folder contains two or more .msp update files.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have MOM 2005 Service Pack 1 (SP1) installed to apply this hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
905416Â
(http://kbalertz.com/Feedback.aspx?kbNumber=905416/
)
How to obtain the latest Microsoft Operations Manager 2005 service pack
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| momagentmgr.dll | 5.0.2911.41 | 779,144 | 05-Jun-2007 | 18:19 | Not applicable |
To work around this problem, re-deploy the complete MOM agent to each managed computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates