In Microsoft Office Accounting Professional or in Microsoft Office Accounting Express, you may experience one or more of the following symptoms.

Symptom 1

When you reconcile a transaction, you receive the following error message:

Symptom 2

Previously reconciled transactions appear in the Reconcile Account dialog box.

Symptom 3

Previously reconciled transactions appear without the Reconcile icon in the Account Register dialog box.

Symptom 4

When you reconcile a transaction, you receive the following error message:

These problems may have one of the following causes.

Cause 1

A partial reconciliation that contains a journal entry was saved or was cleared. The journal entry in this reconciliation has multiple lines to the same bank account or to the same credit card account. This kind of journal entry may have been either entered manually or downloaded from ADP Payroll.

Cause 2

A partial reconciliation that contains a funds transfer was saved. One bank account or one credit card account in the funds transfer was reconciled. The offsetting bank account or credit card account was saved in the partial reconciliation.

Cause 3

A transaction in a saved reconciliation was voided or was edited. The saved reconciliation contained a journal entry that had multiple lines to the same bank account or to the same credit card account. Or, the saved reconciliation contained a journal entry that was a funds transfer.

Cause 4

Transactions that were part of a partial reconciliation were edited or were voided.

Cause 5

A check that was part of a saved reconciliation was edited.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation information

To install this hotfix, you must use an administrator account on the computer. In a multiuser environment, you have to install this hotfix only on the computer that has the Accounting Professional database or that has the Accounting Express database. You do not have to install this hotfix on the client computers. This hotfix affects only the databases that exist on the default instance name of MSSMLBIZ for Microsoft SQL Server 2005 Express at the time that this hotfix is installed. If you create new companies, you must apply this hotfix again. If you are not using the default instance name of MSSMLBIZ, inform your support professional.

To install this hotfix, follow these steps:

1. Make a backup copy of the company database that you use.
2. Exit any programs that are running.
3. Click the hotfix link that was provided to you by the support professional.
4. Save the 319672_ENU_i386_zip.exe file to the hard disk.
5. Double-click the 319672_ENU_i386_zip.exe file.
6. If you are prompted, click Run.
7. In the Microsoft Self-Extractor dialog box, click Continue.
8. Select the folder to which you want to extract the files. Then, click OK.
9. When you are prompted for a password, enter the password that was provided to you by the support professional, and then click OK.
10. When you are notified that all the files have been extracted, click OK.
11. In the folder that contains the extracted files, double-click the NewHotFix_OA_939191.exe file.
    Note After you double-click this file, a window opens to display running commands. These commands are being run against all the databases that exist for the default MSSMLBIZ instance. The window closes when the commands are completed.

Note You can install this hotfix both to correct and to prevent the problems that are mentioned in Cause 1, in Cause 2, in Cause 3, and in Cause 4 in the "Cause" section. This hotfix will also correct the problems that are mentioned in Cause 5. However, this hotfix will not prevent the problems that are mentioned in Cause 4. Therefore, if you modify a check that was part of a saved reconciliation, you must install this hotfix again by using step 11. If you do not have the NewHotFix_OA_939191.exe file on your computer, you must contact Microsoft Customer Support Services to obtain this file.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Prerequisites

There are no prerequisites to install this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: