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Error message when you try to print a Word template that has not been saved in Accounting Professional 2007 or in Accounting Express 2007: Could not log on the requested database

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
©2005-©2007 Microsoft Corporation. All rights reserved. Terms of Use | Trademarks

Article ID: 944220 - Last Review: September 10, 2011 - Revision: 2.0

Error message when you try to print a Word template that has not been saved in Accounting Professional or in Accounting Express: "Could not log on the requested database"

SYMPTOMS

You try to print a Microsoft Office Word template that has not been saved in Microsoft Office Accounting Professional or in Microsoft Accounting Express. However, you may receive the following error message:
Could not log on the requested database.

CAUSE

This problem occurs because the Word template that you try to print is corrupted.

RESOLUTION

To resolve this problem, modify and then rename the Word template. To do this, follow these steps:
  1. Start Accounting Professional or Accounting Express.
  2. On the Company menu, click Manage Word Templates.
  3. Select the word template, and then click Modify.
  4. Make any desired changes to the template.
  5. Click the Microsoft Office Button, and then click Save as.
  6. Rename the template, and then click Save.

MORE INFORMATION

To print a document by using the modified template, follow these steps:
  1. Start Accounting Professional or Accounting Express.
  2. Open the document that you want to print.
  3. Click File, and then click Print.
  4. In the Print dialog box, click to select the Word Template check box under Print Options.
  5. Click Templates.
  6. Select the modified template, and then click Select.
  7. Click OK.

APPLIES TO
  • Microsoft Office Accounting Professional 2007
  • Microsoft Office Accounting Express 2007
Keywords: 
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