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Microsoft Knowledge Base Article
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Article ID: 944963 - Last Review: September 10, 2011 - Revision: 2.0 Error message when you try to modify a customer record in Accounting Professional or in Accounting Express: "Cannot modify a customer that has been deleted from Outlook business contact manager"When you try to modify a customer
record in Microsoft Office Accounting Professional or in Microsoft Office Accounting Express, you may receive the
following error message: Cannot modify a customer that has been
deleted from Outlook business contact manager. Additionally, you may notice
that the customer is inactive. This problem occurs if you integrated an
Accounting Professional database or an Accounting Express database together with Microsoft Office Outlook 2007 with Business Contact Manager. This problem occurs because the customer record
in Accounting Professional or in Accounting
Express is linked to an account in Outlook 2007 with Business Contact Manager.
However, the account was deleted in Outlook 2007 with Business Contact Manager. To resolve this problem, follow these steps:
- Re-create the account that was deleted in Outlook 2007 with Business Contact Manager. To do this, follow these steps:
- Start Outlook.
- On the Business Contact Manager menu,
click Accounts.
- On the File menu, point to
New, and then click Account.
- In the Account name field, type the
name of the customer
who had the problem in
Accounting Professional or in
Accounting Express.
- Under Phone numbers, type the
business telephone number of the customer in the Business
field.
Note The account name and the business telephone number for the account in
Outlook 2007 with Business Contact Manager must match the customer name and the business
telephone number for the customer in Accounting Professional or in
Accounting Express. - Click Save and Close.
- Start Accounting Professional, or start Accounting
Express.
- On the Customers menu, point to
Customer Lists, and then click Customers.
- Verify that two
copies of the customer appear in the customer list.
One copy is the original
customer, and
the other copy is the new customer. Additionally,
the
original customer is inactive.
Note If you cannot see the new customer, click the Current
View arrow, and then click All. - Right-click the new customer, and then click
Open Selected Items.
- In the Status field,
click to select the Active check box, and then click
Save and Close.
- Disable
the integration between Accounting Professional
or Accounting Express and Outlook 2007 with Business Contact Manager. To do this, follow these steps:
- Click Start, point to All
Programs, point to Microsoft Office, point to
Microsoft Office Accounting <year> Tools, and then click
Data Tools.
- In the Microsoft Office Accounting Data
Utilities dialog box, click Disable on the
Advanced Tools tab.
- Click the database that is integrated
with Outlook, and then click Disable.
- To close the
Microsoft Office Accounting Data Utilities dialog box, click Close.
- In Accounting Professional or in Accounting Express, point to Customer Lists on the
Customers menu, and then click Customers.
- Merge the new
customer account and the
original customer
account. To do this, follow these steps:
- On the Company menu, point to
Merge Accounts, and then click Merge
Customers.
- In the Merge from customer box, click
the new customer who you created in Outlook 2007 with Business Contact Manager.
- In the Merge to customer box, click
the original customer, and then click OK.
- Verify that there is only one
customer.
- Enable
the integration between Accounting Professional or Accounting Express and Outlook 2007 with Business Contact Manager. To do this, follow
these steps:
- On the Company menu, click
Integrate with Business Contact Manager.
- Follow the steps in the Integration Wizard.
- On the Merge Customers page, click Merge
duplicate Accounts and Customers.
- To complete the Integration Wizard, click Next.
Note After the integration, you may notice that another duplicate
customer is created in Accounting Professional or in Accounting Express. You
can repeat step 3 to merge the duplicate customer and the existing customer.
APPLIES TO- Microsoft Office Accounting Professional 2007
- Microsoft Office Accounting Express 2007
| kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB944963 |
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