Consider the following scenario. You install Microsoft Commerce Server 2002 on a Microsoft Windows 2000 Server-based computer. The Windows 2000 Server-based computer has multiple processors. The number of CPU cores is more than four. You try to access a Commerce Server 2002 Web site. In this scenario, you receive the following error message:
Configuration object failed to initialize because Commerce Server Standard Edition supports a maximum of two processors (CPUs)
This problem does not occur if you install Commerce Server 2002 on a Windows Server 2003-based computer.
This problem occurs because Commerce Server 2002 Standard Edition only supports two processors. However, Commerce Server 2002 counts the individual CPU cores as physical processors. For example, this problem occurs if the computer has two physical processors but has four CPU cores.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have Commerce Server 2002 installed to apply this hotfix.
Restart information
You must restart the computer after you apply this hotfix.
Registry information
You do not have to change the registry.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Collapse this tableExpand this table
| File name | File version | File size | Date | Time | Platform |
|---|
| Cs45_ca.dll | 4.6.6069.0 | 147,728 | 09-Jan-2008 | 10:27 | x86 |
Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.
To work around this problem, configure the computer to use two processors. To do this, add the
/Numproc=2 switch to the Boot.ini file.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Â
(http://kbalertz.com/Feedback.aspx?kbNumber=824684/
)
Description of the standard terminology that is used to describe Microsoft software updates