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Microsoft Knowledge Base Article
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Article ID: 945689 - Last Review: September 10, 2011 - Revision: 2.0 The computer stops responding, or you may receive an error message when you try to export or to print an invoice by using a Word template in Accounting Express or in Account ProfessionalThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. When you try to export or to print an invoice by using a
Microsoft Office Word template, the computer stops responding. Or, you may receive
the following error message: Microsoft Office Accounting has encountered a problem and needs to
close. This problem occurs in the following programs: - Microsoft Office Accounting Express
- Microsoft Office
Accounting Professional
This problem occurs if the following conditions are true:
- You enable
the PayPal Payments Add-in
functionality in Accounting Express or in Accounting Professional.
- The invoice that you try
to export or to print contains a currency other than the United
States
dollar (USD), the United Kingdom pound (GBP), or the euro.
To resolve this problem, use one of the following methods. Notes- If you want to print the invoice, use any
of the following methods. If you want to export the invoice to a Word
document, use method 2 or method 3.
- Method 1 and method 3 do not let you use the PayPal button
on the Word template.
Method 1: Print the invoice to a basic form- Open the invoice that you tried
to print.
- On the File menu, click
Print.
- Under Print Options, click
Basic Form.
- Click OK.
Method 2: Change the currency symbol that is associated with the currency to the dollar sign ($)- On the Company menu, point to
Foreign Currencies, and then click Currency
List.
- Click the
appropriate
currency, and then click Edit.
- In the Symbol box, replace the
current currency symbol with $, and then click OK.
- Export or print the invoice.
- Reset the currency symbol to the previous currency symbol.
To do this, follow these steps:
- On the Company menu, point to
Foreign Currencies, and then click Currency
List.
- Click the
appropriate currency, and then click
Edit.
- In the Symbol box, enter the
previous currency symbol.
- Click OK.
Method 3: Disable the PayPal Payments Add-in functionality before you export or print the invoice to the Word template- Disable
the PayPal
Payments Add-in functionality. To do this, follow these steps:
- On the File menu, point to
Utilities, and then click Add-in Packs.
- In the Enabled column, click to clear
the PayPal Payments check box, and then click OK.
- If you are prompted to restart the program, click OK.
- On the File menu, click
Exit.
- Restart Accounting Professional or Accounting Express.
- Export or print the invoice.
- Enable the
PayPal Payments Add-in
functionality. To do this, follow these steps:
- On the File menu, point to
Utilities, and then click Add-in
Packs.
- In the Enabled column, click to
select the PayPal Payments check box, and then click OK.
- If you are prompted
to restart the program, click OK.
- On the File menu, click
Exit.
- Restart Accounting Professional or Accounting Express.
Note After you enable the PayPal
Payments Add-in functionality,
you have to use
the PayPal Settings wizard to set
up PayPal.
APPLIES TO- Microsoft Office Accounting Professional 2008
- Microsoft Office Accounting Express 2008
- Microsoft Office Accounting Professional 2007
- Microsoft Office Accounting Express 2007
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